Program Delivery Specialist

In brief

**Overview** This role is for a Program Delivery Specialist at DHL. The position focuses on ensuring the efficient and compliant operation of IT services, applications, and infrastructure, particularly those related to customs and logistics at Hubs and Gateways, to support business requirements and global IT standards. **What you will do** * Early benefits realisation by ensuring plans reflect optimized time-to-market * Support all staff based at the Hubs and Gateways * Ensure that clearance applications are running and supported with minimum downtime. * Ensure that IT services, applications, and infrastructure operate seamlessly, provide high availability, security, and compliance in alignment with business requirements and global IT standards. * Ensure appropriate configurations on all servers and customs related applications /servers Deploy user training and on-going user support * Ensure compliance to regional standards including First Choice * Ensure support and changes to scripts are processed as per business requirement * Ensure Legal compliance through following legislated records and data management practices * Unix server administration where local applications are based on Unix/Informix. * Database administration. * Help Desk and Service Tickets management, including ticket reduction via root cause analysis and eradication * Undertakes proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service. * Improves system availability to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre. * Performs the Problem Root Cause Analysis RCA, involving all appropriate workgroups, investigates solutions in preparation for implementation. Tests the solution via the Change Management process and documents the results and any follow up actions, as needed * Prepare user guides for all new solutions. **Requirements (from the original advert)** * Degree in the field of Information Technology or related field. * 3 + years Project Management Experience * 3 + Experience in managing an internal or externally operated production systems environment * Experience in Customs programs experience & DHL Customs Applications Support * Knowledge including Customs & Excise Technical & Operations Mandates. * Excellent oral and written communication skills English * 2 years Database experience **Who should apply** The ideal candidate for this role will hold a degree in Information Technology or a related field. They should possess significant project management experience (3+ years) and at least 3 years of experience managing production systems environments, both internal and external. Specific experience with customs programs and DHL Customs Applications Support is required, along with knowledge of Customs & Excise Technical & Operations Mandates. Proficiency in English, both oral and written, is essential, as is a minimum of 2 years of database experience. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/program-delivery-specialist-dhl-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Project management

Extracted automatically from the advert; confirm requirements on the original listing.

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