Service Desk Agents: Maintenance: Systems Operations (head Office And Regions)

In brief

Overview This role is for Service Desk Agents within Maintenance: Systems Operations at the Department of Public Works And Infrastructure. There are 18 posts available (Ref No: 2026/366). The primary purpose of these positions is to intercept and capture internal and external client requests and complaints, providing first-line support and routing them to relevant ICT and Business units. The annual salary is R237 453. Positions are available at the Head Office in Pretoria and various Regional Offices. What you will do Key responsibilities include answering and making calls (inbound/outbound) and responding to emails. Agents will handle customer inquiries telephonically and via email, research required information, and manage/resolve customer complaints, queries, FM service requests, and IT-related faults. Duties also involve entering and updating customer information, processing orders, forms, applications, and calls on relevant systems. Agents will identify and escalate priority issues according to Call Centre and Facility Management business processes, assign/route calls, and follow up with customers as necessary. Maintaining and improving Service Level Agreements and conducting customer service surveys are also part of the role. Requirements (from the original advert) * A minimum Senior Certificate/Grade 12/ equivalent NQF Level 4 qualification. * A relevant exposure in a customer service, ICT or Facilities Management environment. * Training on Telephone etiquette, Customer service and PFMA will be an added advantage. * Computer skills such as an understanding of Ms Word, Excel, Internet browsing, tasking and email. * Good verbal and written communication and listening skills. * Typing skills with knowledge of Call Logging systems. * The candidates should be prepared to work 24/7 shifts, including weekends and holidays. Who should apply Candidates should possess a Senior Certificate/Grade 12 or equivalent qualification, coupled with experience in customer service, ICT, or Facilities Management. Ideal applicants will have strong verbal, written, and listening communication skills, proficient typing abilities, and knowledge of Call Logging systems. Essential computer skills include proficiency in Ms Word, Excel, internet browsing, tasking, and email. Furthermore, candidates must be prepared to work 24/7 shifts, including weekends and holidays, to provide continuous support for client requests and complaints. Deadline Not specified Reference Original posting: https://www.govpage.co.za/vacancies/department-of-public-works-and-infrastructure-vacancies-dpsa-circular-37-of-2026#spani-ref-2026-366 Source: govpage

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• 18 posts available.

• Microsoft Excel
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (govpage). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.