Front Office Manager
- Location
- Western Cape
- Contract
- Permanent
- Minimum qualification
- Bachelor's degree
- Closing date
First listed . Last checked at source .
In brief
**Overview** The President Hotel, described as "Cape Town’s Most Loved Hotel," is seeking a Front Office Manager to lead its guest-focused Front Office team. This role is positioned within a hotel embarking on a journey toward luxury, offering an environment to develop operational and people-leadership skills alongside experienced hospitality professionals. The hotel provides a competitive salary, company contributions toward benefits, additional company perks, and a team culture that encourages contribution, growth, and belonging. **What you will do** * Lead daily Front Office operations and ensure swift, professional, and friendly check-ins and check-outs. * Spend time in the lobby welcoming guests, building relationships, and anticipating their needs. * Support the Guest Experience Manager with continuous improvement of the overall guest experience. * Review departmental procedures and service standards, identifying opportunities to improve productivity through new ideas and technology within approved budgets. * Ensure OPERA PMS and related interfaces operate effectively, with accurate guest profiles and information. * Drive loyalty programme standards, guest benefits, daily reporting, and enrolment performance. * Check daily direct-billing documentation before submission to Accounts and oversee reception shift banking. * Monitor PM accounts daily, escalating unexplained charges, and completing monthly BA bill-backs. * Ensure cashless procedures are followed and parking revenue is reconciled daily and reviewed against occupancy. * Maximise upselling opportunities, control costs, and reduce errors that cause revenue losses. * Lead daily training and coaching, maintain training records, and submit the following month’s training calendar on time. * Motivate employees, develop future leaders, and complete return-to-work interviews following sick leave. * Maintain Front Office logbooks, shift reports, and clear communication about groups, functions, and guest requirements. * Build relationships with agents and coordinate effectively with other hotel departments. * Track agreed KPIs through weekly check-ins and monthly performance reviews with the Director of Front Office. * Provide operational management support across the hotel when executive leadership and department heads are absent. * Support projects and ensure compliance with hotel policies, loyalty standards, fire, security, and emergency procedures. **Requirements (from the original advert)** * Proven Front Office leadership experience, with strong employee-management and team-development abilities. * Strong working knowledge of OPERA PMS, Front Office systems, and related interfaces. * Excellent guest relations, complaint-handling, conflict-resolution, and service-recovery skills. * Sound understanding of Front Office financial controls, billing, banking, and account reconciliation. * Ability to maximise revenue through upselling hotel facilities and outlets while maintaining cost control. * Experience coaching employees, delivering training, and managing performance. * Strong communication, organisational, time-management, and decision-making skills. * Ability to maintain high standards within a fast-paced hotel environment. * A visible, hands-on leadership approach and confidence engaging with guests. * Professional presentation and a collaborative approach to working across departments. **Who should apply** The ideal candidate is an experienced Front Office leader with a proven track record in employee management and team development. They should possess strong technical knowledge of OPERA PMS and related systems, coupled with excellent guest relations, complaint-handling, and conflict-resolution skills. A sound understanding of Front Office financial controls, including billing, banking, and account reconciliation, is essential, alongside the ability to maximise revenue through upselling and maintain cost control. The role requires someone with experience in coaching, training, and performance management, possessing strong communication, organisational, time-management, and decision-making abilities. The successful candidate will be able to maintain high standards in a fast-paced environment, exhibit a visible, hands-on leadership approach, and be confident in engaging with guests. Professional presentation and a collaborative approach to inter-departmental work are also key. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/other-tourism-hospitality/western-cape/front-office-manager-id-7600744 Source: jobmail
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
Job description
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