Boutique Hotel Manager

In brief

Overview This role is for a Boutique Hotel Manager, recruited by Karen Tupper Recruitment. The position involves comprehensive management of a boutique hotel's daily operations, focusing on maintaining high service standards, guest satisfaction, and efficient administration, including supervision of a small team. What you will do * Manage all daily hotel operations, ensuring the highest standards of service and presentation. * Handle general administration, reservations, guest enquiries, and bookings. * Manage online booking platforms, including Apply Below, Expedia, and other relevant channels. * Efficiently use and manage the NightsBridge booking system. * Oversee breakfast service to ensure attentive, quality service for guests. * Coordinate conferencing arrangements, ensuring all requirements are met. * Manage and support the housekeeping team. * Conduct regular inspections of guest rooms and public areas for cleanliness, maintenance, and presentation. * Manage guest arrivals and departures, including check-ins and check-outs. * Build positive relationships with guests and professionally handle enquiries, requests, and complaints. * Supervise and coordinate a small team of employees. * Maintain accurate records, attend to operational requirements, and ensure smooth running of the establishment. Requirements (from the original advert) * SA Citizen * Matric / Grade 12 qualification * A minimum of 5 years' experience in the hospitality, guest house, or hotel industry. * Proven experience in a supervisory or management role would be advantageous. * Full computer literacy and confidence in using booking and administrative systems. * Good working knowledge of the NightsBridge reservation system. * Experience with online booking platforms such as Apply Below and Expedia. * Excellent spoken and written communication skills. * Strong organisational and administrative abilities. * The ability to manage, motivate, and work alongside a small team. * Excellent guest relations and customer service skills. * A professional, presentable appearance and a friendly, welcoming manner. * Own, reliable transport. * Preferably reside in the Southern Suburbs. Who should apply Candidates should be South African citizens with a Matric or Grade 12 qualification, possessing at least 5 years of experience in the hospitality sector, ideally with some supervisory or management background. They must be highly computer literate, proficient with booking systems like NightsBridge and various online platforms, and demonstrate strong organizational, administrative, and communication skills. The ideal candidate will also have excellent guest relations abilities, a professional demeanor, and the capability to manage and motivate a small team. Reliable transport is required, and preference is given to those residing in the Southern Suburbs. Deadline Not specified Reference Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/other-tourism-hospitality/western-cape/boutique-hotel-manager-id-7599848 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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