Desktop Assessor (Cape Town)

In brief

**Overview** This role as a Desktop Assessor at Telesure Investment Holdings (TIH) in Cape Town involves supporting the claims handling philosophy and supply strategy. The primary purpose is to mitigate the risk associated with vehicle spend quantification, identification, and validation of vehicles, ensuring all services meet agreed service and functional standards. **What you will do** * Carry out operational tasks by following established processes, adjusting multiple settings or parameters to meet performance standards. * Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle. * Accurate quantification, identification and validation of vehicles. * Provide a quality service to customers, identifying opportunities to secure new business or support retention, which may include processing cases, dealing with complex queries and investigating and resolving customer problems. * Consistently provide service in accordance to pre-agreed service and functional standards. * Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment desktop assessment, digital assessments and “country trips”. * Help manage clients by carrying out standard activities and providing support to others. * Effectively engage with the customers and deliver service that goes beyond what is expected. * Effectively build, maintain and manage relationships with service providers and customers. * Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. * Conduct workload activities in most efficient and cost-effective manner. * Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. * Develop internal knowledge and skills of industry methods and process, not relying on partners / industry for advice. * Specialise in specialist vehicle knowledge and apply skills to optimise repair cost. **Requirements (from the original advert)** * **Education:** * Grade 12 / SAQA Accredited Equivalent (Essential) * VDQ Vehicle Damage Quantifier Qualification (Essential) * Mechanical Engineering / Panel beating N2/ N3 level (Advantageous) * **Experience:** * 2 - 4 years’ work experience in the following (Advantageous): * Workshop / Motor Industry experience * Front line / client relationship experience in a panel beating environment. * Practical panel beating, spray painting, mechanical and electrical experience * Assessing experience at a short term insurer * Estimating in a panel beating environment. **Who should apply** An individual with a strong focus on vehicle damage quantification and claims handling, capable of following established processes, making accurate cost-related decisions, and providing excellent customer service in various settings including desktop and on-road interactions. The ideal candidate will be adept at building and managing client and service provider relationships, committed to continuous improvement, and eager to develop specialist vehicle knowledge. Essential qualifications include Grade 12 and a VDQ qualification, with beneficial experience in the workshop/motor industry, client-facing roles within panel beating, practical mechanical/electrical skills, assessing, and estimating. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/desktop-assessor-cape-town-telesure-investment-holdings-tih-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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