Senior Business Analyst: Credit Systems (Banking)

In brief

Here is the job description rewritten into the mandatory structure: **Overview** Our Banking Client (Talent Candey is the recruiter) is seeking an experienced Senior Business Analyst: Credit Systems, based in Somerset West. This is an Employment Equity (EE) position. It is a permanent, full-time role within the Credit division, reporting to the Product Manager, and operates in the first line of defence: Credit / Product & Technology. The role's purpose is to help build and establish the bank’s lending capability from the ground up, becoming the functional authority for its Loan Management System (LMS). It requires understanding both what the business needs the lending platform to do and how the LMS must be configured and behave to deliver those requirements. The successful candidate will develop deep knowledge of the LMS’s functionality, features, configuration, business rules, account states, events, and behaviours, serving as a key point of contact when the system does not behave as expected. The primary focus is on establishing new lending capability from scratch, rather than maintaining a mature lending platform or delivering a backlog of incremental enhancements. **What you will do** Key responsibilities include: * **LMS Functional Ownership:** Develop deep functional knowledge of the LMS, including its capabilities, limitations, and configuration options. Translate credit product requirements into detailed LMS functionality, configuration, business rules, and system behaviour. Define lending products, account structures, account states, events, transactions, and lifecycle behaviour. Understand how interest, fees, repayments, settlements, arrears, treatments, and other lending events should behave within the LMS. * **Requirements and Solution Definition:** Work directly with LMS vendors, engineers, and technical teams to translate business intent into executable solutions. Produce high-quality Business Analysis documentation, including requirements, user stories, business rules, state models, data requirements, configuration specifications, acceptance criteria, and traceability. Understand the LMS’s role within the broader credit ecosystem. Identify the impact of changes on connected systems and processes. * **Delivery, Testing and Implementation Support:** Support testing and implementation. Validate that delivered system behaviour matches the agreed product intent. Remain actively involved throughout delivery, taking ownership beyond the handover of requirements. * **Incident Investigation and Knowledge Management:** Investigate LMS-related incidents and unexpected system behaviour. Determine root causes and define corrective requirements. Establish and maintain the organisation’s knowledge base for LMS functionality and configuration. Use AI and modern analysis tools to accelerate analysis, scenario generation, requirements development, quality assurance, and problem-solving. * **Regulatory and Governance Knowledge:** Apply working knowledge of The National Credit Act (NCA), ensuring LMS configuration reflects lawful credit terms and disclosures. Apply knowledge of credit lifecycle fundamentals, including acquisition, onboarding, assessment, decisioning, bureau information, account management, servicing, and collections. Apply knowledge of The Protection of Personal Information Act (POPIA), ensuring LMS data handling and configuration support lawful processing. Apply knowledge of the regulated credit environment, ensuring customer experience, commercial outcomes, risk, and responsible lending work together. **Requirements (from the original advert)** * **Experience:** * Proven experience implementing, configuring, or materially building a Loan Management System or lending platform. * Strong understanding of consumer lending products and the credit lifecycle. * Experience with significant greenfield or transformational technology initiatives. * Strong Business Analysis fundamentals across requirements, business rules, data, processes, testing, and implementation. * Experience working directly with software engineers, architects, and technology vendors. * Understanding of APIs, integrations, data, and system behaviour. * Banking or financial services experience. * Formal Business Analysis qualifications are beneficial; however, demonstrated capability and evidence of what the candidate has built carry more weight than tenure or certification alone. * **Approach and Working Style:** * A builder with tangible examples of lending or credit platforms, capabilities, or major processes created from scratch. * A systems thinker who can move comfortably between strategic product discussions and detailed conversations about specific account events or system configuration. * Technically fluent and able to work effectively with engineers and Solution Architects, without needing to be a developer. * Takes ownership of LMS problems through to resolution. * **Key Competencies:** * Builder mentality: Proven experience creating capabilities, platforms, or processes from scratch, beyond maintaining or incrementally enhancing established systems. * Credit depth: An established understanding of lending fundamentals. * Banking understanding: Understands the broader ecosystem in which credit operates. * Systems thinking: Considers the impact of requirements on customers, channels, processes, data, systems, integrations, and controls. * Deep curiosity: Questions initial explanations and investigates until the underlying problem is understood. * Structured problem-solving: Works effectively with ambiguity and breaks complex problems into executable components. * Constructive challenge: Confidently questions Product, Technology, and other stakeholders where evidence supports a better solution. * Technical fluency: Comfortable discussing APIs, integrations, data, and system behaviour with engineers and architects, without needing to be a developer. * AI-enabled working: Actively uses modern AI tools to accelerate discovery, analysis, documentation, and quality assurance while applying human judgement and remaining accountable for the output. **Who should apply** An experienced and technically fluent Senior Business Analyst with a proven builder mentality in Loan Management Systems (LMS) or lending platforms, who is seeking to establish new lending capabilities from scratch. The ideal candidate will possess deep credit and banking knowledge, be a systems thinker capable of moving between strategic and detailed discussions, and take ownership of problems. They should be comfortable working directly with engineers and vendors, capable of producing high-quality business analysis documentation, and able to apply regulatory and governance knowledge. This is an Employment Equity (EE) position, requiring an individual who is curious, structured in problem-solving, can constructively challenge, and actively uses modern AI tools in their work. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/finance-accounting/finance-accounting-management/somerset-west/senior-business-analyst-credit-systems-banking-id-7599842 Source: jobmail

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