Training Manager - Brand

In brief

**Overview** This role is for an experienced and highly driven Training Manager, working for a reputable QSR / Retail client, recruited through Talent Candey. The Training Manager will be responsible for overseeing and managing training across an allocated portfolio of stores. This includes managing and developing a team of trainers, ensuring all employees and management teams are trained according to company Standard Operating Procedures (SOPs) and operational standards. The role involves facilitating training, coaching, monitoring effectiveness, managing records, supporting new store openings, and ensuring employee competency. The Training Manager will collaborate with operational teams to identify skills gaps and ensure consistent training standards across the region. **What you will do** * **Training & Development:** * Conduct training sessions in accordance with company SOPs and operational requirements. * Train employees on food preparation, operational procedures, and required company standards. * Facilitate presentations on company training modules and SOPs. * Support, mentor, and upskill trainees, new employees, and existing store teams. * Identify skills gaps and implement appropriate training interventions. * Monitor employee performance and response to training. * Conduct performance evaluations and identify areas requiring improvement. * Sign off Manager Trainees throughout the allocated region. * Drive continuous improvement in employee skills, productivity, and operational capability. * **Training Team Management:** * Manage and provide leadership to the regional training team. * Take full accountability for trainers within the allocated Training Manager group. * Coach, mentor, and develop trainers to ensure consistent training delivery. * Monitor daily reports submitted by Manager and Skills Trainers and address concerns as they arise. * Coordinate and maintain training team rosters. * Ensure training activities and required reporting are completed within agreed deadlines. * **New Store Openings:** * Coordinate training requirements for new store openings. * Determine staffing quantities and appropriate training stores. * Provide weekly training progress updates. * Ensure required employee and management sign-offs are completed prior to store opening. * Ensure all relevant POE and training documentation is correctly maintained and filed. * Provide hands-on mentoring and coaching to teams during new store openings. * Be available to provide urgent training support to stores when required. * **Operational Training & Compliance:** * Take responsibility for GP and GRV training and troubleshooting across new and existing stores. * Maintain accurate attendance registers, training records and supporting documentation. * Ensure SOP files and employee sign-off documentation remain current. * Maintain employee task lists, KPIs and results. * Ensure training activities support operational standards and business requirements. * Assist the Training Department with ad hoc training projects and initiatives. **Requirements (from the original advert)** * **Qualifications & Experience:** * Grade 12 / Matric. * Minimum 10 years' relevant Restaurant / Fast Food Service experience. * Strong experience within a QSR / restaurant environment. * Previous experience managing, coaching, and developing a team of trainers. * Strong knowledge and practical understanding of Standard Operating Procedures (SOPs). * Experience facilitating operational and food preparation training. * Experience conducting employee assessments, performance evaluations, and training sign-offs. * Experience supporting new store openings and store training interventions. * Good knowledge of GP, COS and GRV processes. * GAAP / MICROS knowledge. * Computer literate with the ability to compile professional reports. * Valid driver's license. * Own reliable vehicle and mobile phone. * Must be willing and able to travel extensively to stores and outlying areas. * **Skills & Competencies:** * Strong leadership and people-management skills. * Excellent verbal and written communication skills. * Strong facilitation, presentation, and coaching ability. * Strategic thinking. * Strong problem-solving and decision-making skills. * Adaptability and ability to manage changing operational requirements. * Excellent organizational and time-management skills. * High attention to detail. * Ability to work effectively under pressure. * Strong team orientation. * Willingness to go the extra mile. * Ability to identify opportunities where training can improve operational and business performance. * **Additional Requirements:** * Must be flexible regarding working hours and travel. * The role may require Monday to Saturday work, peak-period shifts and extended stays at outlying stores, particularly during new store openings or where urgent training support is required. **Who should apply** An experienced and highly driven Training Manager with a minimum of 10 years' relevant experience in a QSR / restaurant environment, including previous experience managing, coaching, and developing a team of trainers. The ideal candidate will have strong knowledge of SOPs, GP, COS, GRV processes, and GAAP / MICROS, coupled with computer literacy for reporting. They should possess strong leadership, people-management, facilitation, presentation, and coaching abilities, along with strategic thinking, problem-solving skills, and a high attention to detail. The role requires someone who is adaptable, highly organised, team-oriented, and willing to go the extra mile. Extensive travel is mandatory, requiring a valid driver's license, own reliable vehicle, and mobile phone, with flexibility for varied working hours including weekends and peak periods. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/retail/retail-wholesale/south-africa/training-manager-brand-id-7587060 Source: jobmail

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