Universal Banker Home Loans

In brief

**Overview** This role is for a Universal Banker specializing in Home Loans at Standard Bank Group. The position involves engaging clients across various banking channels to understand their needs, resolve queries, and provide appropriate banking solutions. Key aspects include identifying sales opportunities, managing client accounts, assessing client financial needs, educating clients on banking processes and products, and maintaining accurate records within a high-performing branch environment. **What you will do** * Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements. * Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives. * Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements. * Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions. * Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice. * Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment. **Requirements (from the original advert)** * **Qualifications:** * National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service, or a related discipline. * Must meet FAIS Fit and Proper requirements. * **Minimum Experience:** * 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment. * Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets. * Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements. * Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical. * Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions. * **Behavioural Competencies:** * Examining Information and Checking Things * Developing Expertise and Developing Strategies * Exploring Possibilities and Generating Ideas * Embracing Change and Seizing Opportunities * Establishing Rapport, Interacting with People and Team Working * Taking Action, Pursuing Goals and Meeting Timescales * **Technical Competencies:** * Application & Submission Verification Consumer Banking * Banking Process & Procedures Client Acceptance & Review * Customer Understanding Consumer Banking * Processing * Product Knowledge Consumer Banking **Who should apply** An ideal candidate is an experienced professional with 3 to 4 years in a client-facing banking or financial services sales environment, possessing a National Certificate or equivalent NQF 5 FAIS-aligned qualification. They should have a proven sales track record, a strong understanding of banking products and processes, and experience working in a regulated environment with critical adherence to risk and compliance requirements (KYC, POPIA, FAIS). The candidate must meet FAIS Fit and Proper requirements and demonstrate confident client engagement, rapport-building skills, and the ability to provide practical solutions under pressure. They should be detail-oriented, strategic, adaptable, collaborative, and results-driven. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/universal-banker-home-loans-standard-bank-group Source: myjobmag

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At a glance

• At least 3 years of experience.

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