Intermediate IT Support Engineer

In brief

**Overview** This role is for an Intermediate IT Support Engineer, recruited by Kontak Recruitment, to join a small IT support team. The team provides hands-on IT support to multiple clients. The position offers varied technical work covering desktops, servers, networks, cloud services, and security, with opportunities for taking ownership and contributing to improvements. The role requires an experienced support engineer capable of handling complex, third-line issues while also assisting with everyday user requests. Team members share responsibility for all tickets, from user setup and email problem resolution to server restoration and network outage troubleshooting. **What you will do** * Provide first-, second-, and third-line support across multiple client environments. * Set up users, configure new computers, and resolve hardware, software, connectivity, email, and access issues. * Install, configure, and maintain desktops, servers, network equipment, and virtual infrastructure. * Administer Microsoft 365 users, mailboxes, licenses, permissions, and email security. * Diagnose and resolve server failures, network outages, and other critical incidents. * Assist with network and infrastructure design, changes, installation, and commissioning. * Monitor system health, security alerts, storage capacity, and backup status. * Perform preventative maintenance, patching, upgrades, and scheduled reboots, including after-hours oversight where required. * Check for additional faults, risks, or incorrect configurations while working on devices and systems; resolve these where possible or log and communicate follow-up work. * Investigate recurring problems and address their underlying causes. * Support printers, VoIP, surveillance, access control, and hosting services. * Prioritise tickets, keep clients informed, and maintain accurate documentation, configuration records, and timesheets. * Handle client information securely and follow data protection procedures. **Requirements (from the original advert)** * 5 or more years’ experience in IT support and infrastructure management. * 3 or more years’ experience within a Managed Service Provider (MSP), supporting multiple clients against service level agreements. This is essential and non-negotiable. * National Diploma in IT or equivalent. * Strong Windows desktop and Windows Server support experience. * Experience with Active Directory, Group Policy, DNS, DHCP, shared folders, and permissions. * Experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Teams. * Strong networking knowledge, including VLANs, routing, switching, wireless networks, and firewalls. * Experience with Meraki, Netgear, Ubiquiti UniFi, or comparable networking technologies. * Experience with virtualization platforms such as Hyper-V, VMware, or Proxmox. * Experience with backup and recovery tools such as Veeam, including cloud backup storage. * Familiarity with remote monitoring, ticketing, and endpoint security tools. * Working knowledge of VoIP systems and network printers. * Exposure to video surveillance and access control systems, including HikCentral, Dahua, or similar platforms. * ITIL Foundation certification or practical knowledge of ITIL-aligned support processes. * Valid driver’s licence and reliable own vehicle. * Microsoft certifications, Security+, and cPanel/Linux hosting experience advantageous. **Who should apply** The ideal candidate is an experienced support engineer with the technical ability to handle complex, third-line issues and a willingness to assist with everyday user requests. They should be a practical, approachable team member who takes initiative, works independently, and follows issues through to resolution. The candidate must communicate clearly, remain calm under pressure, and be comfortable handling both routine support requests and complex technical work. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/intermediate-it-support-engineer-kontak-recruitment Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Linux
• Microsoft Office
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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