Junior IT Support Technician
- Location
- Western Cape
- Contract
- Permanent
- Closing date
First listed . Last checked at source .
In brief
**Overview** This is an explanation of a Junior IT Support Technician role, posted by SRG Recruitment. The position is focused on providing first-line IT support across hardware, software, network, and connectivity issues, alongside assisting with Microsoft 365 administration, device management, basic network tasks, and various IT projects. **What you will do** * Provide first-line IT support by troubleshooting hardware, software, network, and connectivity issues, managing helpdesk tickets and keeping users updated * Assist with Microsoft 365 administration, including user accounts, licensing, Outlook, Teams, OneDrive, and Copilot support * Configure and prepare devices for new employees, maintain the IT asset register, and assist with hardware upgrades and replacements * Support basic network and infrastructure tasks, including Wi-Fi troubleshooting, site checks, and escalation of more complex technical issues * Assist with IT projects, upgrades and migrations while following security policies, maintaining documentation and reporting potential security risks **Requirements (from the original advert)** * At least 1 year of experience in IT support or helpdesk, with relevant certifications such as CompTIA A+ and/or N+ advantageous * Basic knowledge of Windows 10/11, Microsoft 365 applications, including Outlook, Teams and OneDrive, and fundamental networking concepts * Exposure to Active Directory/Azure AD and IT asset management tools such as Lansweeper * Strong troubleshooting, communication, and customer service skills, with a proactive approach to problem-solving and a willingness to learn **Who should apply** Candidates with at least one year of IT support or helpdesk experience, possessing foundational knowledge of Windows, Microsoft 365 applications, and networking concepts. Exposure to Active Directory/Azure AD and IT asset management tools is also sought. Ideal applicants will demonstrate strong troubleshooting, communication, and customer service skills, coupled with a proactive approach to problem-solving and a willingness to learn. Relevant certifications such as CompTIA A+ and/or N+ are considered beneficial. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/trade-artisans-technical/telecommunication/western-cape/junior-it-support-technician-id-7598468 Source: jobmail
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- At least 1 year of experience.
- Azure
- Microsoft Office
- Customer service
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
Before you apply
- Confirm the requirements and closing date on the original listing (jobmail). SPANi lists vacancies from other sites and may not reflect last-minute changes.
- Legitimate employers do not charge application, registration or training fees.
- Don't send your ID or bank details before you have confirmed the employer is real.
Applying for permanent roles
- Mirror the job title and top three requirements in your CV summary and most recent experience.
- Quantify results where possible: sales targets, cases handled, tickets closed, or team size.
- Proofread contact details and filenames before submitting — small errors cost interviews.
- Verify the company and role on the source page before sharing ID copies or banking details.