People Support Practitioner (Fixed Term Contract)

In brief

Overview This is an explanation for the role of a People Support Practitioner on a Fixed Term Contract at Pepkor Payments & Lending. The role is designed to provide comprehensive HR generalist support across various functions, including recruitment, onboarding, compliance, employee relations, HR service delivery, and employee engagement and wellness. What you will do * **Recruitment and Selection:** * Provide support during the recruitment and interview process. * Administer the appointment process, including offer letters and employment contracts. * **Onboarding of new employees:** * Coordinate and facilitate the on-boarding process for new employees. * Manage Onboarding questionnaires & interviews with new starters and compile onboarding feedback reports. * Support and monitor the probation review process for new starters. * **Compliance & Reporting:** * Capture and maintain all relevant employee information on Sage 300 People. * Assist with conducting audit checks relating to employees’ files and policies. * **Employee Relations IR:** * Provide solid Employee Relations advice to line management and employees on labour law and company employment policies and procedures. * Plan, coordinate, and attend disciplinary hearings. * Prepare all disciplinary documents and warning forms. * Manage absenteeism in conjunction with line management and recommend remedial action. * Provide guidance and advice for managing grievances. * **PS Service Delivery:** * Coach and mentor line management and employees on PS matters. * Manage employee benefit claims and ensure all claims are properly processed with service providers (e.g., Critical illness, death, and disability). * Administer all employee information and records. * Provide necessary information to all employees on benefits. * Conduct, prepare, and analyse employee exit interviews and identify retention opportunities. * **Employee Engagement & Wellness:** * Assist with developing and implementing employee engagement and wellness initiatives. * Implement and monitor all social committee events/ internal branding projects. * Support the PS Manager with the coordination and implementation of organizational culture and values interventions. * Communicate all EWP & EAP matters and manage relationships with service providers. * Provide support, guidance, and assistance to all employees on the EWP & EAP. Requirements (from the original advert) * **Qualifications and Experience:** * Degree or Diploma in Human Resource Management/ Industrial and Organisational Psychology. * At least 5 years' experience in a PS Generalist role in a BPO or Contact centre environment. * Efficient in MS Word, Excel, Outlook, PowerPoint. * Efficient in Sage 300 People. * Strong technical expertise is required to effectively perform this role. * Must have solid IR understanding and experience. * Exposure to planning and executing of employee wellness and engagement initiative's. * **Functional Competencies:** * Strong Communication Skills and ability to build relationships. * Excellent Planning and organising skills. * Results driven. * Writing and reporting. * Quality and detail orientation. Who should apply The ideal candidate should possess a Degree or Diploma in Human Resource Management or Industrial and Organisational Psychology, with at least 5 years of experience in a People Support Generalist role within a BPO or Contact Centre environment. Applicants must be proficient in MS Office applications (Word, Excel, Outlook, PowerPoint) and Sage 300 People. Essential qualities include strong communication and relationship-building skills, excellent planning and organizing abilities, a results-driven approach, strong writing and reporting skills, and a focus on quality and detail. A solid understanding and practical experience in Employee Relations (IR), along with strong technical HR expertise and exposure to employee wellness and engagement initiatives, are also required. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/people-support-practitioner-fixed-term-contract-pepkor-payments-lending Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Microsoft Excel
• Sage / Pastel

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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