Assistant Restaurant Manager (Grahamstown / Makhanda)

In brief

**Overview** This role is for an Assistant Restaurant Manager at KFC in Grahamstown/Makhanda. The position involves supporting the Restaurant General Manager (RGM) in achieving operational standards, managing shifts, and ensuring customer satisfaction. It focuses on developing leadership skills, overseeing employee activities, maintaining operational efficiency, and ensuring adherence to company policies and procedures. **What you will do** * Assist the RGM in achieving CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service. * Learn to manage shifts in accordance with Company Policies and Procedures, including directing the activities of employees to maximize sales, operating efficiency, and profitability. * Understand how to allocate responsibilities to each employee on shift and monitor their performance. * Ensure that all employees follow correct maintenance procedures according to the established maintenance roster and advise the RGM of any required repairs or maintenance. * Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet business needs by utilizing tools such as Macromatix. * Support the RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources. * Report to the RGM any aspects of employee relations, customer service, or health inspection issues that are likely to affect the operation of the restaurant. * Assist the RGM in implementing restaurant training programmes for staff to enable them to maximize performance and realize their career potential. * Support and demonstrate the "How We Win Together" principles, acting as a role model and providing leadership with Heart, Smart, and Courage. **Requirements (from the original advert)** * Prior supervisory experience in the QSR Industry * English Proficiency * Numeracy Proficiency * Computer Literacy – MS Office * DC Leading a Restaurant LAR Certified * Minimum of 12 months in an SS Role. * ARM Certified + Individual Development Plan IDP in place * Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification * A passion for product quality and the customer service experience, pride in the KFC Brand! **Who should apply** Candidates with prior supervisory experience in the Quick Service Restaurant (QSR) industry are sought for this position. The ideal applicant should possess proficiency in English and Numeracy, be computer literate in MS Office, and hold specific certifications including DC Leading a Restaurant LAR Certified and ARM Certified with an Individual Development Plan (IDP) in place. A minimum of 12 months in an SS Role is required, along with a Grade 12 NQF Level 4 qualification, with a related tertiary qualification being preferred. Essential qualities include a passion for product quality and the customer service experience, coupled with pride in the KFC Brand. The role suits individuals who are prepared to assist in restaurant management, ensure operational standards, and contribute to staff development. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/assistant-restaurant-manager-grahamstown-makhanda-kfc-2 Source: myjobmag

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At a glance

• Microsoft Office
• Customer service

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