Shift Supervisor - Grahamstown / Makhanda

In brief

**Overview** This role is for a Shift Supervisor at KFC in Grahamstown / Makhanda. The successful candidate will be responsible for assisting the Restaurant General Manager (RGM) in maintaining high operational standards, managing daily shifts, and ensuring customer satisfaction and team performance. **What you will do** * Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service. * Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability. * Allocate responsibilities to each employee on shift and monitor performance accordingly. * Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required. * Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision. * Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant. * Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential. * Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage. **Requirements (from the original advert)** * English Proficiency * Numeracy Proficiency * Computer Skills – knowledge of MS Office, including Word, Excel and Outlook * Minimum of 6 months in an All Star Position * All Star Certified + Individual Development Plan IDP in place * Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification * A passion for product quality and the customer service experience, pride in the KFC Brand! **Who should apply** The ideal candidate is someone who possesses strong English and Numeracy proficiency, along with computer skills in MS Office. They should have at least six months of experience in an "All Star Position" within KFC, be "All Star Certified," and have an Individual Development Plan (IDP) in place. A Grade 12 NQF Level 4 qualification is required, with a preference for a related tertiary qualification. Candidates should demonstrate a passion for product quality, customer service, and pride in the KFC Brand, reflecting the leadership and operational responsibilities of the role. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/shift-supervisor-grahamstown-makhanda-kfc-4 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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