Retail Account Manager

In brief

**Job Title**: Retail Account Manager **Company**: Sasol **Overview** This role at Sasol involves managing relationships with franchisees and dealers within designated geographical areas. The primary purpose is to maximise return on investment by providing business support to retailers, managing internal stakeholders, fostering superior customer service, and ensuring compliance with legislation, company brand, and operating standards. The role also facilitates and supports the Sasol team and retail sites in the rollout of new initiatives and projects. **What you will do** * Assist stakeholders in the value chain through planning and making decisions to optimise production facilities. * Achieve short-term volume forecasting with high accuracy. Meet monthly forecast sales volume and budget requirements including C-store and bakery turnover. * Actively drive site deliverables to ensure SHE compliance and volumes sales for both C-store and Fuel. * Ensure maintenance activities are executed to minimise downtime at site. * Collaborate and Drive network development team to support projects. Manage performance of sites in a given portfolio to ensure delivery against the business KPI/score card by developing plans in collaboration with site. * Benchmark operating expenses for retail sites and support retailer to optimise margins. * Plan, execute and manage site activations on monthly business as per KPI in collaboration with retailers/supplier. * Anticipate credit needs of franchisees/ dealers and proactively arrange appropriate actions. * Control own cash fixed costs within the approved target. * Implement the retail and convenience strategy. * Plan and lead successful implementation of retail programmes and initiatives focused on business performance and development. * Manage franchise network as per the provisions of the franchise agreement. * Implement a safety improvement plan for self and own network. * Ensure the retailer implement housekeeping practices to ensure clean and safe environment. * Achieve and sustain an RCR target as prescribed. * Provide leadership to manage and exceed customers' expectations. * Plan and execute business advisory meetings with retailers focusing on wholistic business performance to review performance, identify gaps and develop plans to improve. * Assess competitor landscape, performance and conduct benchmark offer professional advice to franchisees on competitor activities. Collaborate with retailer and develop plans to improve performance and their margins and benchmarking. * Handle the asset register by taking ownership of the process to secure accuracy of equipment data. * Administer the state and quality of Sasol Group's assets on site which may include facilitating the process to replace equipment where necessary. * Ascertain that sites achieve a contracted percentage on mystery shopper results. * Facilitate and govern site layout in line with provided guidelines for all area including C-store. * Drive ELMS training for employees at site and ensure competence through service review. * Manage Mystery shopper results and develop plans to close identified gaps in the region and/or site level. * Identify training needs at sites and recommend training initiatives. Verify that new franchise appointments attended compulsory training and are fully competent. * Support franchisees as a knowledgeable user of onsite systems e.g. retail and ATG. * Organise and follow up on activities to improve the Sasol Group brand image and customer focus. * Validate that retail filling stations are in a good operating condition and within the Sasol Group standards. * Manage and coordinate customer complaints from the retail network and franchisees are attended to within service level expectations. * Facilitate the maintenance process on calls logged by franchisee and ascertain successful closure of the call. * Guide the resolution of franchisee queries by taking ownership of the query and provide continuous feedback to stakeholders. * Support relevant programmes to enable Sasol Group to achieve its leadership target in the market. * Act as a Sasol Group ambassador to build the credibility of the company. * Plan, Manage and Execute assurance audits from safety inspectors are implemented and that identified corrective actions are completed. Secure compliance with requirements pertaining to SHE, food safety, fuel stock reconciliation, and EMP as per ROD requirements. * Assess, develop, implement and manage actions plans resulting from deviations. * Implement best practices as shared from colleagues. * Apply evidence-based SHE practices in alignment with set standards for safe operations. * Implement Sasol Group's risk philosophy and enterprise risk management framework. * Build and maintain positive relationships with internal and external stakeholders to derive maximum value from the capital invested in the retail network and enable win-win solutions with owners, tenants, franchisees, government departments, municipal authorities, and engineering companies. * Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals. * Identify and activate learning as required based on individual and collective needs. Liaise with HR and/or specialised vendor for bespoke deployment. * Nurture a team spirit and openness towards feedback, collaboration, knowledge sharing, and innovation. **Requirements (from the original advert)** * **Formal Education**: University Bachelor's Degree in Business Management, Commerce, Marketing, Retail Management, Engineering, or a related field? * **Min Experience**: 6+ relevant years of experience **Who should apply** The ideal candidate for this role should demonstrate strong business leadership, commercial acumen, a global mindset, and sound judgment, with the ability to achieve results through others and hold them accountable. They must possess excellent decision-making skills, capable of making multiple decisions quickly in a fast-paced, changing environment. The role requires strong negotiating abilities to reach mutually satisfactory conclusions. A successful candidate will be a partnership leader who can persuade, influence, build relationships for win-win outcomes, and foster synergy across boundaries. They should also exhibit people leadership by authentically engaging and inspiring others, leading culture transformation, and building capability. Proficiency in risk management, including assessing and strategizing to manage risks, is essential. Self-mastery is important, with accountability for personal growth through self-awareness, reflection, feedback, and self-correction. Finally, the candidate should be a strategic leader, providing vision aligned to Sasol's objectives and driving organizational change, innovation, and sustainability. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/retail-account-manager-sasol-2 Source: myjobmag

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