Cloud Managed Services Engineer (L4)

In brief

**Overview** This role at NTT DATA is for a Cloud Managed Services Engineer (L4) who will be central to creating and maintaining cloud-based infrastructure for clients. The position involves designing, implementing, and managing highly complex cloud solutions, ensuring alignment with clients' unique requirements and business objectives. The engineer will act as the go-to expert for all cloud-related matters, leveraging deep expertise to drive successful managed services outcomes, and will be involved in leading solution design, overseeing implementation, monitoring performance, and resolving complex incidents. **What you will do** * Create and maintain the Cloud-based Infrastructure of managed services to clients. * Provide highly technical or sophisticated support across Cloud technologies/Cloud solutions. * Provide consultancy support when fourth-line engineer teams were unable to resolve problems. * Share knowledge, resolve issues, document them, and disseminate knowledge to other engineers. * Act as an emergency support contact as needed for critical client and business-impacting issues. * Communicate with other teams and clients for extending support. * Lead the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives. * Oversee the implementation of cloud solutions, including cloud design, configuration, and deployment, and ensure adherence to best practices and industry standards. * Monitor and optimize the performance of clients' cloud-based infrastructures, identifying and resolving issues proactively. * Implement and maintain cloud security measures, ensuring compliance with relevant industry regulations and DATA protection standards. * Lead the troubleshooting and resolution of highly complex cloud-related incidents and problems, and provide technical expertise and guidance to resolve critical issues. * Continuously identify opportunities to improve cloud performance, security, and service delivery, driving process enhancements and technological advancements. * Create and maintain comprehensive technical documentation, including technical diagrams, configurations, and operational procedures. * Develop scripts and automation solutions, streamlining network operations and enhancing efficiency. * Play a pivotal role in deploying and managing cloud solutions, integrating automation tools, and driving innovation to meet the evolving needs of clients. * May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. * May work on implementing and delivering disaster recovery functions and tests. * Perform any other related task as required. **Requirements (from the original advert)** * **Academic Qualifications and Certifications:** * Bachelor's degree or equivalent qualification in Information Technology/Computing or demonstrated equivalent work experience. * Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role), such as: * VMware certified Professional: DATA Centre Virtualization. * VMware Certified Specialist – Cloud Provider. * VMware Site recovery Manager: Install, Configure, Manage. * Microsoft Certified: Azure Architect Expert. * AWS Certified: Solutions Architect Associate. * Veeam Certified Engineer VMCE. * Rubrik Certified Systems Administrator. * Zerto, pure, vxrail. * Google Cloud Platform gcp. * Oracle Cloud Infrastructure oci. * **Required Experience:** * Extended Managed Services experience. * Extended knowledge and experience in ticketing tools, preferably Service Now. * Extended experience working in multiple large Global Enterprise client outsourcing projects. * Extended vendor management experience. * Extended in-depth experience and understanding of the IT industry and standards for IT service management. * Extended experience in more than one area of expertise. * Extended experience across Emerging technology and trends impacting IT operations. * Extended experience in designing, implementing, and managing complex enterprise cloud solutions. * **Knowledge and Attributes:** * Excellent problem-solving skills with ability to identify complex cloud issues, brainstorm potential solutions and choose the best way to resolve an issue. * In-depth knowledge of cloud technologies. * Excellent understanding of managed services concepts. * Excellent knowledge of cloud monitoring and management tools for performance optimization and troubleshooting. * Demonstrates leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams. * Project management skills and the ability to handle multiple tasks and priorities effectively. * Excellent scripting/programming skills. * Strong scripting skills in languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef. **Who should apply** The ideal candidate is a highly skilled and experienced Cloud Managed Services Engineer with a deep understanding of cloud technologies and managed services concepts. They should possess excellent problem-solving abilities, strong leadership qualities, and effective communication skills to collaborate with diverse teams and clients. This role suits individuals who are proactive in optimizing cloud performance, security, and service delivery, capable of driving innovation, and adept at developing automation solutions. Candidates should also demonstrate strong project management skills and extensive experience in designing and managing complex enterprise cloud solutions within global outsourcing environments. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/cloud-managed-services-engineer-l4-ntt-global-networks Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Python
• AWS
• Azure
• Google Cloud
• Project management

Extracted automatically from the advert; confirm requirements on the original listing.

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