Concierge Team Leader

In brief

**Overview** This role, titled Concierge Team Leader (or Team Leader: Hospitality & Concierge Services), is at Discovery. The purpose of this position is to coordinate the daily delivery of hospitality, concierge, conference, and visitor services across Discovery. The incumbent is responsible for ensuring a professional, seamless, and customer-centric experience for all employees, visitors, and stakeholders, while also supporting the successful execution of various events, meetings, and workplace hospitality services. The role involves supervising a team of hospitality and concierge employees, maintaining service standards, coordinating operational activities, and supporting the efficient operation of conference and hospitality facilities. **What you will do** * Coordinate the planning and delivery of meetings, conferences, town halls, and internal events. * Support event logistics, venue preparation, catering, and stakeholder requirements. * Ensure conference facilities are prepared and operational before events. * Monitor event execution and resolve operational issues as they arise. * Assist with post-event reviews and feedback collection. * Coordinate day-to-day hospitality and concierge services. * Ensure a professional and welcoming experience for employees, visitors, and guests. * Support VIP visits and executive meetings through effective hospitality coordination. * Monitor adherence to hospitality service standards. * Address and resolve routine service-related queries and issues. * Oversee the daily operation of meeting rooms, conference facilities, and hospitality areas. * Coordinate venue bookings and room setup requirements. * Ensure facilities, catering, and audio-visual requirements are arranged and functional. * Escalate facility-related issues where required. * Monitor venue utilisation and service delivery standards. * Act as a key contact for event organisers and internal stakeholders. * Liaise with business areas to understand event and meeting requirements. * Ensure stakeholder requests are communicated and executed effectively. * Provide regular updates on event and hospitality arrangements. * Supervise and support the Hospitality and Concierge team. * Allocate daily tasks and ensure appropriate service coverage. * Provide on-the-job coaching and guidance. * Monitor individual performance and service standards. * Promote a culture of teamwork, professionalism, and customer service excellence. * Ensure compliance with Discovery policies and procedures. * Adhere to health and safety requirements within conference and hospitality facilities. * Maintain operational records and reporting requirements. * Identify operational risks and escalate as appropriate. **Requirements (from the original advert)** * **Essential Education and Experience:** * Diploma or Degree in Hospitality Management, Event Management, Tourism, Business Administration, or a related field. * 3-5 years' experience within hospitality, conferencing, concierge, customer service, or workplace services. * 1-2 years' experience supervising or leading a team. * Experience coordinating corporate meetings, events, or hospitality services. * **Advantageous Education and Experience:** * Experience in a conference centre, hospitality, or corporate services environment. * Customer Service or Hospitality Management certification. * Experience working within a large corporate organisation. * **Competencies:** * **Leadership and People Management:** Team supervision, Coaching and development, Planning and organising, Accountability, Problem solving. * **Customer and Stakeholder Focus:** Customer service excellence, Relationship management, Professional communication, Stakeholder engagement, Conflict resolution. * **Technical Competencies:** Event coordination, Hospitality operations, Conference and venue management, Scheduling and resource coordination, Administrative and reporting skills. * **Behavioural Competencies:** Service orientation, Attention to detail, Professional presence, Adaptability, Initiative, Resilience under pressure, Collaboration, Customer-centric mindset. **Who should apply** This role is suitable for an individual with a strong background in hospitality, event management, or customer service, who possesses demonstrated experience in supervising or leading a team. The ideal candidate will be highly organised, detail-oriented, and customer-centric, capable of coordinating complex events and hospitality services in a corporate environment. They should be proficient in managing daily operations, maintaining high service standards, and effectively liaising with various stakeholders while promoting a professional and collaborative team culture. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/concierge-team-leader-discovery-limited Source: myjobmag

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At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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