Chief Growth Officer iWYZE - Johannesburg

In brief

**Overview** This role is for a Chief Growth Officer at iWYZE, a division of Old Mutual, located in Johannesburg. The Chief Growth Officer is responsible for establishing and managing iWYZE's profitable growth engine, driving sustainable customer, premium, and market growth. This involves integrating brand, marketing, sales, digital commerce, partnerships, and distribution efforts. A key focus is to diversify iWYZE's routes to market, minimizing dependence on single acquisition channels, and building a scalable, resilient, multi-channel distribution model. The role aims to generate demand, expand customer reach, enhance conversion and retention, strengthen customer economics, and ensure customer acquisition and retention through various complementary channels. As a member of the iWYZE Executive Committee (ExCo), the Chief Growth Officer collaborates with Actuarial, Operations, Technology, Data, and Finance teams to ensure growth aligns with agreed pricing, underwriting, risk appetite, and profitability parameters. **What you will do** * Develop and execute the iWYZE growth strategy in line with business strategy and financial goals. * Own sustainable growth in customer numbers, policies, premium, and market share. * Balance acquisition with retention, renewal, cross-sell, and reactivation for net portfolio growth. * Establish measurable growth targets and align investment and resources to high-value opportunities. * Ensure growth is delivered within agreed profitability, pricing adequacy, underwriting, and risk appetite. * Monitor growth by customer cohort, segment, and channel for quality, persistency, and economic value. * Define target customer segments and lead the commercial customer proposition for iWYZE. * Use customer, competitor, and market insight to strengthen relevance, differentiation, and value proposition. * Work with Actuarial and Product teams to commercialise attractive and economically sustainable propositions. * Identify and test new segments, propositions, and routes to market. * Ensure proposition design is translated consistently across brand, sales, digital, and partnership channels. * Define and execute iWYZE's overall distribution and channel strategy. * Build a diversified portfolio of customer acquisition and sales channels, reducing reliance on single channels. * Identify, test, and scale new routes to market based on customer behaviour, economics, strategic fit, and feasibility. * Determine the appropriate role and relative contribution of channels across the acquisition portfolio. * Create effective integration between brand investment, demand generation, digital journeys, sales channels, and partnerships. * Ensure customers can discover, engage with, and purchase from iWYZE through convenient and relevant routes. * Establish clear economic hurdles for each channel, including acquisition cost, conversion, retention, margin, and lifetime value. * Reallocate growth investment toward channels demonstrating superior economics and scale potential. * Maintain a structured pipeline of new distribution opportunities and experiments. * Ensure new channels can be operationalised effectively across technology, underwriting, servicing, compliance, and data environments. * Act as Executive custodian of the iWYZE brand and positioning. * Increase awareness, consideration, salience, and relevance within target markets. * Balance long-term brand building with short-term demand generation and performance marketing. * Ensure above-the-line and performance marketing investment translates into measurable demand and commercial outcomes. * Use customer and market insight to continuously refine positioning, communications, and media allocation. * Own the commercial performance of the end-to-end digital growth journey from discovery and quote through to bind and onboarding. * Drive digital conversion, customer journey optimisation, personalisation, and experimentation. * Increase the contribution of digital channels to new business and reduce friction across customer journeys. * Partner with Technology and Data functions to ensure growth requirements are translated into scalable digital capabilities. * Use data and AI to improve targeting, conversion, next-best-action, retention, and customer lifetime value. * Through the Head of Sales, lead delivery of new-business and revenue targets. * Drive sales productivity, conversion, forecasting, and performance management. * Ensure strong integration between marketing-generated demand, lead management, and sales execution. * Build sales capability and operating disciplines that support multiple channels. * Continuously improve sales quality and customer outcomes. * Through the Head of Partnerships, develop scalable external routes to market that complement iWYZE's owned channels. * Identify and secure strategic distribution, affinity, ecosystem, and commercial partnerships. * Assess partnerships against clear volume, margin, acquisition-cost, persistency, and scalability hurdles. * Lead commercial negotiations and ensure effective partnership governance and performance management. * Integrate successful partnerships into the broader iWYZE channel portfolio. * Own the commercial economics of the growth portfolio and growth investment allocation. * Establish dashboards and decision frameworks covering acquisition cost, conversion, retention, customer lifetime value, contribution margin, and channel economics. * Use cohort analysis to understand the long-term value and quality of acquired customers. * Lead disciplined allocation and reallocation of marketing, sales, and distribution investment based on economic performance. * Ensure ExCo has transparent visibility of growth performance, leading indicators, channel contribution, and return on investment. * Build a structured growth experimentation capability across propositions, channels, customer journeys, and offers. * Rapidly test new growth hypotheses and scale those that meet agreed economic and customer hurdles. * Act as business owner for growth-related AI use cases across marketing, sales, and customer lifecycle management. * Embed a test-and-learn culture with clear measurement of incremental commercial value. * Build and lead a high-performing integrated growth function. * Develop leadership capability and clear accountability across Brand & Marketing, Partnerships, and Sales. * Foster strong collaboration across Actuarial, Product, Operations, Technology, Data, Finance, Risk, and Compliance teams. * Create a culture of commercial accountability, customer focus, experimentation, and continuous improvement. * Build succession and future-fit capability across the growth organisation. **Requirements (from the original advert)** **Qualifications** * Relevant Bachelor’s Degree in Business, Finance, Economics, Marketing or Commerce. * Postgraduate qualification / MBA advantageous. * Executive development programmes in strategy, leadership, innovation, digital transformation, commercial management or related disciplines. **Experience** * 10 + years’ senior commercial/business experience, with several years at executive level. * Proven Profit & Loss, revenue or commercial accountability. * Demonstrated delivery of revenue growth, profitability, market share or customer growth. * Experience developing and executing enterprise growth strategy. * Strong exposure to sales, distribution, partnerships and go-to-market models. * Experience across customer, proposition, pricing and product development. * Proven use of digital, data, CRM, AI or technology to enable growth and scale. * Track record of leading cross-functional transformation across business, operations, technology and finance. * Strong EXCO engagement and executive stakeholder management. * Solid understanding of distribution, underwriting economics, regulation and customer value chains. **Skills** * Building Rapport * Buying Process * Client Management * Commercial Acumen * Customer and Market Analysis * Customer Approach * Identifying Customer Needs * Knows the Buying Influences * Manages Buyer Indifference * Negotiation Tactics * Planning and organisational skills * Service Enhancements * Strategic Analysis * Strategic Planning **Competencies** * Balances Stakeholders * Being Resilient * Builds Effective Teams * Business Insight * Communicates Effectively * Customer Focus * Decision Quality * Develops Talent **Education** * NQF Level 9 – Masters Required **Who should apply** This role is suitable for a highly experienced executive with a proven track record of driving profitable customer, premium, and market share growth. The ideal candidate will have demonstrated success in customer acquisition, retention, and portfolio growth, particularly through the development and implementation of diversified, scalable multi-channel distribution models, reducing reliance on single acquisition or sales channels. Applicants should possess expertise in customer proposition, segmentation, route-to-market strategy, brand salience, and demand generation. Strong experience in digital sales, digital commerce, customer journey performance, sales effectiveness, conversion, and productivity is essential, as is the ability to grow partnerships, ecosystems, and alternative distribution channels. Candidates must be proficient in growth economics, marketing effectiveness, and disciplined investment allocation, with a strong background in data, digital, and AI-enabled growth transformation. A leader capable of identifying, testing, and commercialising new growth opportunities and fostering collaboration across diverse functional teams is sought. **Deadline** 15 October 2026, 23:59 **Reference** Original posting: https://www.myjobmag.co.za/job/chief-growth-officer-iwyze-johannesburg-old-mutual Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.