Assistant Officer (40 Hours Per Week)(Post Level 13)

In brief

Overview This document outlines the details for the Assistant Officer (40 Hours Per Week)(Post Level 13) position at the University of the Free State. The role primarily involves providing customer service, administrative support, and ensuring compliance within the university's operational framework. What you will do Key responsibilities for this role include: * Providing professional, friendly customer service via email, face-to-face, telephone, and ensuring queries are dealt with. * Responding to enquiries via Chatbot. * Utilising the FAQ library, website information, and data sources to ensure consistent and accurate responses. * Escalating complaints or non-standard queries to the appropriate team leader. * Providing guidance to students throughout the registration process. * Providing students with the required forms to fulfil their requests. * Assisting with the completion of relevant documents. * Communicating progress updates and feedback on requests to customers. * Obtaining the required approval from the team leader before executing certain processing tasks. * Troubleshooting errors/complaints received from customers to advise on appropriate action to resolve their queries. * Assisting with data capturing. * Enforcing adherence to policies, procedures, guidelines, and decisions to guarantee compliance. * Verifying the accuracy and completeness of forms and documents submitted for processing. * Quality-assuring documents and responses received from back-office staff within SAS to ensure correctness before signing off/providing feedback to the requester. * Ensuring that all queries are fully resolved and that customers receive timely feedback or updates. * Maintaining a turnaround time of no more than one business day when responding to customers. Requirements (from the original advert) Inherent requirements for this position are: * Grade 12 or a national vocational certificate on NQF Level 4 (a copy must be attached). * A minimum of six (6) months' experience in a customer service or contact centre environment. * Applicants must not be registered students. Recommendations for this position include: * A post-school qualification (a copy must be attached). * A minimum of two (2) years of administrative work experience. Who should apply The ideal candidate for this role should possess the following competencies: * **Results Orientated:** Able to cope with a frequently changing environment, adapt to evolving situations, be reliable, responsible, dependable, and fulfil obligations. * **Strategic Thinking:** Capable of dealing with several activities at a time, focusing on details, striving for perfection, and approaching work in a neat and organised manner. * **Business Acumen:** Able to adhere to rules, strictly follow work regulations, and be proficient in using MS Office. * **Leading:** Able to maintain high levels of personal motivation, energy, and enthusiasm, be cooperative with others, display a good-natured attitude, and encourage people to work together. * **Building Coalitions:** Self-assured and at ease with people in all types of social situations, capable of making decisions through consultation, collaboration, and working with close supervision. Deadline 12 October 2026 Reference Original posting: https://www.myjobmag.co.za/job/assistant-officer-40-hours-per-week-post-level-13-university-of-the-free-state-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Office
• Customer service
• Data entry

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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