Operations Manager

In brief

**Overview** Profile Personnel is seeking an experienced Operations Manager for a well-established and growing organization. This role involves overseeing operational performance, people development, customer experience, sales, and profitability across multiple locations. The successful candidate will be pivotal in implementing operational strategies, maintaining high standards, and driving continuous improvement within the business. **What you will do** * Develop and implement operational business plans in line with company strategy, budgets, and key performance targets. * Lead, coach, and develop Area Coaches and operational teams, including succession planning, performance management, and individual development plans. * Monitor operational standards, customer experience, compliance, and store readiness, ensuring identified gaps are actioned and followed through. * Analyse sales, profitability, budgets, and P&L performance, identifying opportunities to improve revenue, control costs, and achieve business targets. * Oversee the effective implementation of promotions, marketing initiatives, and sales strategies, using performance and competitor analysis to identify growth opportunities. * Conduct regular operational reviews and site visits, assess performance against KPIs, and implement corrective action plans where required. * Manage relationships with key internal and external stakeholders, including suppliers, service providers, landlords, unions, and relevant industry/franchisor representatives. * Oversee maintenance and operational readiness of stores, including new store developments, remodels, and refurbishments. * Ensure compliance with company policies, employment legislation, operational procedures, and applicable regulatory requirements. * Drive continuous improvement by enhancing existing processes, systems, and technology to improve operational efficiency. **Requirements (from the original advert)** * BCom degree or 5 years' experience at Area Coach level with proven performance. * Previous experience in a senior multi-site operations management role. * Previous experience in the Quick Service Restaurant industry will be an advantage. * Strong financial acumen, including the ability to analyse P&L statements, budgets, KPIs, and profitability. * Proven experience in people management, coaching, performance management, and succession planning. * Strong numerical, analytical, planning, and organisational skills. * Excellent problem-solving and decision-making abilities. * Strong understanding of compliance, risk management, and operational standards. * Technologically savvy, with the ability to use operational software, spreadsheets, and reporting tools. * Strong customer and service orientation. * Excellent communication skills with the ability to engage with a range of stakeholders. * Fluency in English is required. * LMR Certification and AC Unlock/Internal Training are required as applicable to the role. **Who should apply** An experienced professional with a BCom degree or significant experience at Area Coach level, particularly in a senior multi-site operations management role. The ideal candidate will possess strong financial acumen, proven people management and coaching skills, and excellent numerical, analytical, planning, and organisational abilities. They should be adept at problem-solving, decision-making, and have a strong understanding of compliance, risk management, and operational standards. A technologically savvy individual with strong customer and service orientation, excellent communication skills, and fluency in English is sought. Experience in the Quick Service Restaurant industry is an advantage, and relevant certifications (LMR, AC Unlock/Internal Training) are required where applicable. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/operations-manager-profile-personnel-1 Source: myjobmag

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At a glance

• At least 5 years of experience.

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