Digital Workplace - Senior Specialist

In brief

**Overview** This role, titled Digital Workplace - Senior Specialist at EXL South Africa, functions as an AI Adoption Lead. The position focuses on driving enterprise AI adoption and rapid AI solution development across operations. The core objective is to leverage Microsoft Copilot, SharePoint, and the Microsoft 365 ecosystem to enhance productivity, automate workflows, and enable intelligent knowledge management for delivery teams. The specialist will act as a regional AI champion, identifying high-impact use cases, building quick AI solutions and prototypes, and promoting AI tool adoption within various business operations like analytics delivery, contact center operations, and shared services. **What you will do** * Design and develop rapid AI productivity solutions using Microsoft Copilot, SharePoint, Microsoft Teams, and the Microsoft 365 ecosystem. * Maintain awareness of new Generation AI capability tools such as Claude CoWork, Gemini, Anthropic, and Perplexity. * Build quick AI assistants, copilots, and workflow automation tools to support operational teams. * Develop prompt libraries, Copilot extensions, and reusable AI solution templates for business teams. * Create lightweight AI prototypes and proof-of-concepts to quickly validate business use cases. * Utilize Power Platform tools like Power Automate and Power Apps to automate manual operational processes. * Develop knowledge copilots and AI search assistants using SharePoint knowledge bases. * Integrate AI tools with enterprise platforms such as CRM systems, service management platforms, and internal data repositories. * Act as an AI evangelist to promote the adoption of Copilot and AI productivity solutions. * Conduct AI awareness sessions, workshops, and training programs for operations teams. * Collaborate with business leaders to embed AI tools into daily workflows and operational processes. * Support change management initiatives to ensure successful adoption of AI-driven solutions. * Collaborate with business stakeholders to understand key operational workflows across EXL operations. * Identify opportunities where AI can improve productivity, automate manual work, and enhance decision support. * Translate business problems into scalable AI use cases and solution concepts. * Support operational transformation initiatives using AI-enabled productivity tools. * Drive AI adoption initiatives. * Track key adoption metrics including usage, productivity gains, and business impact. * Collaborate with IT, security, and governance teams to ensure responsible AI usage and compliance. * Develop reporting dashboards to track AI adoption and communicate value to leadership. **Requirements (from the original advert)** * Hands-on experience with Microsoft 365 ecosystem including Copilot, SharePoint, Microsoft Teams, and Power Platform. * Experience building AI productivity tools, workflow automations, or knowledge management solutions. * Understanding of Generative AI applications in enterprise environments. * Strong business process understanding across BPO, operations, or shared services environments. * Ability to translate business needs into practical AI solutions. * Strong communication skills with ability to evangelize new technologies. * Experience with Microsoft Copilot Studio, Azure AI services, and prompt engineering (Preferred Qualification). * Exposure to enterprise AI copilots, chatbots, or GenAI-powered applications (Preferred Qualification). * Experience supporting digital transformation or automation initiatives (Preferred Qualification). * Knowledge of responsible AI governance and enterprise security practices (Preferred Qualification). * Must be credit & criminal clear. * Must have Matric/ Grade 12. **Who should apply** This role is ideal for a proactive and technically proficient individual with hands-on experience in the Microsoft 365 ecosystem, particularly with Copilot, SharePoint, Microsoft Teams, and Power Platform. The successful candidate will have a proven track record in building AI productivity tools, workflow automations, or knowledge management solutions, coupled with an understanding of Generative AI applications in enterprise settings. Strong business process understanding, particularly within BPO, operations, or shared services, is crucial. The ideal applicant will also possess excellent communication skills, the ability to translate complex business needs into practical AI solutions, and a passion for evangelizing new technologies to drive adoption. Candidates with experience in Microsoft Copilot Studio, Azure AI services, prompt engineering, digital transformation, and knowledge of responsible AI governance are preferred. Essential requirements also include being credit & criminal clear and having a Matric/Grade 12 qualification. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/digital-workplace-senior-specialist-exl-south-africa-4 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Azure
• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.