Asst FB Manager

In brief

**Overview** The Asst FB Manager role at Sun International is responsible for the effective day-to-day shift management of Food & Beverage operations, including restaurants and beverage outlets. This position focuses on achieving profitability for specific outlets, maintaining product and operational standards, maximizing customer satisfaction, delivering F&B business objectives, and developing a cross-functional talent pipeline within the food and beverage department. **What you will do** Key responsibilities include: * **Delivered F&B Plan:** Developing outlet objectives in line with the Unit F&B strategy, facilitating communication and implementation of F&B deliverables, conducting risk analyses related to short-term profit margins, providing clear delegation of authority, managing and allocating people and operational resources, communicating plans relative to promotions and strategies, and aligning plans with EE, SD, and procurement transformation strategies for BBBEE targets. * **F&B Shift Management:** Implementing staff scheduling and duty allocations for maximum coverage, handling shift briefings/handovers/shift reports, interacting and being present on the floor during service to assist clients, managing staff appearance and floor appearance/functioning of equipment, providing feedback and reports to management, managing stock and operating equipment control as per SOP, completing cash-ups, and completing shift reports. * **F&B Product Enhancement:** Collaborating with the F&B Manager to complete competitor analysis of food and beverage in property catchment areas (including pricing comparisons), conducting product performance analyses/reviews and making recommendations, providing product rationalisation, motivating new product enhancements, compiling action plans for approved projects, and measuring ROI and performance. * **F&B Standards & Governance:** Monitoring F&B standards and processes, aligning practices with new legislative compliance around health, hygiene, safety and the environment, implementing sufficient control measures (systems, processes, checks) within each outlet to mitigate financial risk, conducting weekly walkabouts of F&B areas to monitor compliance, encouraging a waste management culture, and working with internal stakeholders (maintenance, finance, HR, security) to identify and address risk areas. * **People Management:** Managing staff conditions of employment (attendance, absenteeism, leave, adherence to policies), managing productivities and payroll costs for the outlet, identifying employee training needs, performing on-the-job training and coaching for developmental gaps and succession planning, managing employee relations, staff communication and motivation, performance contracting, reviews and development, providing resources and removing obstacles to performance, recruiting and resourcing talent, and onboarding new staff members. * **Budget Management:** Participating in the preparation of budget forecasts and controls for multiple outlets, consolidating Capex requirements, guiding and consolidating the completion of Cost of Sales reports (theoretical COS, recipes, procurement monitoring), and overseeing accurate stock takes and using variance reports for cost control. * **Customer Relationship Management:** Ensuring guests are treated with courtesy and respect, interacting with guests and providing professional service standards, handling escalated complaints, engaging with customers to support brand loyalty, being present on the floor during service/promotions/functions, conducting staff training on product knowledge and promotions, providing post-mortem feedback with regards to promotions, and ensuring shift handover provides insights regarding VIP customers. **Requirements (from the original advert)** * **Education:** * 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level * **Experience:** * 5-6 years in the food and beverage industry of which at least 2 years experience in a supervisory role within the food and beverage environment * **Work conditions and special requirements:** * Ability to work shifts that meet operational requirements * Physically able to move operating equipment * Have an open attitude to perform similar functions in alternative outlets due to operational requirements * **Skills and Knowledge:** * Food & Beverage Cost and revenue management * Food & Beverage Product Knowledge * Financial management * Team Planning * Operational Management * Product Analysis & Development * Stock control * Intermediate Computer Skills * Micros / Opera is preferred **Who should apply** This role is suited for an experienced Food & Beverage professional with a 3-year Hotel School Diploma or equivalent national qualification. The ideal candidate will have 5-6 years of experience in the food and beverage industry, including at least 2 years in a supervisory capacity within that environment. They should be capable of managing day-to-day F&B shift operations with a focus on profitability, maintaining standards, and maximizing customer satisfaction. The candidate should demonstrate strong operational, financial, and people management skills, including team planning, stock control, product analysis, and budget participation. An individual committed to product enhancement, adherence to F&B standards and governance, and excellent customer relationship management is sought. The role requires the ability to work shifts, physical capability to move operating equipment, and an adaptable attitude to work across different outlets as operational needs dictate. Proficiency in intermediate computer skills, with a preference for Micros/Opera, is also expected. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/asst-fb-manager-sun-international-4 Source: myjobmag

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At a glance

• At least 2 years of experience.

• Payroll

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