SIAM Change Management - Lead

In brief

**Overview** This role is for a SIAM Change Management Lead at Logicalis. The SIAM (Service Integration and Management) function is responsible for integrating multiple service suppliers to enable their collaboration, ensuring the delivery of expected customer value through a single, customer-facing logical entity. As the Change Manager within the SIAM function, the primary responsibility is to ensure that all requested changes and version releases for applications, services, and infrastructure are introduced into the live environment with minimized risk, controlled execution, and effective communication. The responsibilities of this position fall within the Customer Support/Operations Function, encompassing either a generalist scope or a combination of disciplines. **What you will do** * Ensure requested changes and version releases of applications, services, and infrastructure into the live environment are risk minimised, controlled, and communicated. * Recommend and implement programs to support customer needs. * Take accountability and responsibility to record, assess, categorize, prioritize, plan, evaluate, release, and review all changes in accordance with the Change Management process. * Review Request for Changes (RFCs) to ensure they are compliant with the process minimum requirements for progression, and guide submitters to prevent recurrences. This includes reviewing Configuration Items (CIs), risks, and impacts. * Advise requestors from both internal customer teams and third-party organizations on the correct process for instigating an RFC. * Design and formulate communication templates, defining their frequency and recipients. * Define and implement Key Performance Indicators (KPIs) for the Change Management process. * Develop reports for the participating Business Units. * Coach, support, and guide participants in the change process regarding their roles, responsibilities, and how they contribute to the process's maturity. **Requirements (from the original advert)** Not specified. The original advert describes responsibilities and accountabilities, but does not list explicit requirements such as qualifications, experience, or specific skills. **Who should apply** This role is suitable for an individual who is highly accountable and responsible, with a deep understanding of Change Management processes within a SIAM framework. The ideal candidate will be proficient in managing the full lifecycle of changes—from recording and assessment to planning, evaluation, release, and review—while ensuring risk minimization and clear communication. They should be skilled in reviewing RFCs, providing process guidance to stakeholders, designing effective communication strategies, defining and implementing KPIs, developing comprehensive reports, and coaching team members to foster process maturity. The role is well-suited for someone focused on service integration and operational excellence within a Customer Support/Operations environment. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/siam-change-management-lead-logicalis Source: myjobmag

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