Supervisor Airport Services - Durban

In brief

Overview Emirates, established in 1985, operates a large fleet of Airbus A380s and Boeing 777s across a global network. This role is for a Supervisor Airport Services based in Durban, joining a dynamic, fast-paced team. The position requires individuals whose ideas and relationship-building skills will directly contribute to shaping the employee experience across the global workforce. What you will do * Ensure that the service offered is timely, efficient, professional, and of the highest level, as per the Company's commercial, safety and security policies, standards and procedures. * Supervise and coordinate all internal and external agencies, such as handling agents, service providers, other airlines and various authorities, to ensure full coverage of relevant areas of operations. * Analyse anticipated operational problems (e.g., over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations) and undertake remedial and pro-active action to minimise disruption to customers. * Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates' daily operational requirements (including any special handling), and that this information is updated as necessary for a smooth and cost-effective operation and minimal customer inconvenience. * Ensure all post-flight activity is completed correctly to protect Company revenue and facilitate the handling of customers and dead load at en-route stations and destinations. * Respond efficiently and timely to queries, complaints and claims to restore passenger confidence. * Undertake various administrative functions and other duties as directed by the Airport Services Manager or Airport Services Officer. * Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner. * Support and cover the Emirates' ticket desk, where applicable, undertaking ticketing/reservation duties to ensure seamless service to customers. * Support, coach and develop airport services agents and other relevant personnel to ensure they are fully briefed/debriefed of operational requirements and provide required customer service levels. * Assist the Airport Services Manager (ASM) in conducting staff performance reviews (setting staff's objectives and development plan) and support the performance management process by ensuring feedback is provided within stipulated time limits. * Carry out credit card verification and travel document checks diligently. * When required, support duties in the Emirates' lounge, liaising with service providers and supervising contracted staff, overseeing catering, cleaning and maintenance operations to ensure service standards are met and maintained. Requirements (from the original advert) * **Qualifications:** * Grade 12 or equivalent. * Completion of relevant and recognised professional training courses in Customer Services and Ground Operations. * **Experience:** * Minimum of 4 years' Airline industry experience. * **Knowledge/Skills:** * A working knowledge of reservations / fares and ticketing, departure control systems. * Knowledge of baggage tracing and claims handling. * Knowledge of Microsoft Word/ E-mail/ Excel (advantageous). * Fluent in spoken and written English. * Advanced skills in customer service delivery. * Must be eligible to live and work in South Africa. Who should apply The ideal candidate is someone with strong relationship-building skills, who thrives in a dynamic, fast-paced aviation environment in Durban. They should possess the necessary qualifications in customer services and ground operations, coupled with a minimum of four years of airline industry experience. The role requires an individual capable of supervising operations, analysing problems, managing customer interactions including complaints and baggage claims, and supporting staff development, while ensuring high service standards and compliance with company policies. Deadline 12th October, 2026 Reference Original posting: https://www.myjobmag.co.za/job/supervisor-airport-services-durban-emirates Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 4 years of experience.

• Microsoft Excel
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.