Site Account Manager

In brief

**Overview** This is an explanation of the Site Account Manager role at Metso within their Market Area Africa organization, specifically for the Sales team. The role is focused on developing strategic customer relationships, identifying growth opportunities, and expanding Metso’s product and service offerings across a portfolio of mining customers. The position is located in Kathu, Northern Cape, and reports to the Senior Sales Manager. Success in this role is measured by customer satisfaction, business growth, order intake, net sales, and gross profit contribution within the assigned territory. Travel is required, primarily within the Northern Cape and Western Cape regions. The Sales team aims to develop business opportunities and strengthen customer partnerships across the mining industry, promoting Metso’s full portfolio of solutions and creating long-term value through technical expertise, commercial insight, and strong account management. The team collaborates with Product Specialists, management, customers, and suppliers, with members based across the Northern Cape and Gauteng. **What you will do** * Develop and maintain strong customer relationships while promoting Metso’s complete offering of products and services. * Assess customer needs, identify market potential, and create account plans to secure new business opportunities within assigned accounts. * Manage sales activities, customer opportunities, and account plans through Salesforce and other sales management tools. * Drive customer satisfaction by ensuring effective communication, responsive service, and coordination of after-sales and technical support. * Identify and develop opportunities across Services, Consumables, Pumps, and Capital Equipment offerings, with a focus on long-term customer partnerships. * Prepare technical and commercial proposals that address customer requirements and deliver value. * Collaborate closely with Product Support teams and Product Specialists to develop customer engagement strategies and new sales opportunities. * Monitor sales performance, forecasts, budgets, and business opportunities to achieve sales targets and support regional growth. * Develop strategic customer relationships, identify growth opportunities, and expand Metso’s product and service offering across a portfolio of mining customers. **Requirements (from the original advert)** * National Diploma in Mechanical Engineering, Metallurgical Engineering, or a related technical discipline, supported by Matric Grade 12. * Demonstrated experience in account management and sales within the mining industry, supported by strong commercial awareness. * Knowledge of mining applications including milling, crushing and screening, grinding, pumps, flotation, and service-related solutions. * Ability to build trusted customer relationships, identify business opportunities, and influence stakeholders through effective communication, presentation, and negotiation skills. * Strong technical understanding, including the ability to interpret technical drawings and discuss equipment solutions with customers. * Experience managing sales pipelines, forecasts, quotations, and customer opportunities using CRM tools such as Salesforce. * Good market knowledge, computer literacy, and the ability to work independently while managing multiple priorities. * Commitment to customer satisfaction, teamwork, and delivering results in a dynamic sales environment. * Willingness and ability to travel extensively within the assigned territory. **Who should apply** The ideal candidate is an experienced account manager with a technical background in Mechanical or Metallurgical Engineering (National Diploma required, with Matric Grade 12) and proven sales experience within the mining industry. They should possess strong commercial awareness, a good understanding of various mining applications, and excellent relationship-building, communication, presentation, and negotiation skills to influence stakeholders and identify business opportunities. A strong technical understanding, including the ability to interpret technical drawings, is essential. The candidate must be proficient in managing sales pipelines and opportunities using CRM tools like Salesforce, and demonstrate good market knowledge and computer literacy. They should be self-driven, able to work independently while managing multiple priorities, and committed to customer satisfaction and teamwork. Extensive travel within the assigned territory is a requirement for this role. **Deadline** 10/16/2026 **Reference** Original posting: https://www.myjobmag.co.za/job/site-account-manager-metso-1 Source: myjobmag

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