Claims Assessor-2

In brief

**Overview** This role at First National Bank is initially described as focusing on the assessment, investigation, and validation of complex, high-value long-term insurance claims (e.g., funeral, death, disability, dread disease, retrenchment). However, the subsequent detailed responsibilities and required experience predominantly relate to short-term motor claims. The position requires sound judgment, a strong focus on customer experience, and risk mitigation, ensuring alignment with the organisation’s strategic objectives, governance frameworks, and service standards. **What you will do** * Administrate Short Term Motor Claims * Manage the claim from the claim registration to finalization * Be customer centric * Manage your time to ensure all short-term motor claims are attended to in set turnaround times * Manage customer and supplier complaints * Pay attention to details * Manage personal development to increase own skills and competencies **Requirements (from the original advert)** * Matric is essential * NQF Level 5 Certificate (advantageous) * 2 – 3 years' experience in a claims call center environment, of which 1 to 2 years ideally in Motor Claims * Adaptable and curious * Have a proven successful track record * Thrive in a collaborative environment **Who should apply** This role is suited for an individual who can efficiently administer and manage short-term motor claims from initial registration to finalization, ensuring adherence to turnaround times and a customer-centric approach. The ideal candidate possesses strong attention to detail, can effectively manage customer and supplier complaints, and is committed to personal development. They should be adaptable, curious, have a proven successful track record, and excel in collaborative work environments. **Deadline** October 13, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/claims-assessor-2-fnb-south-africa Source: myjobmag

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At a glance

• At least 2 years of experience.

• Agile / Scrum

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