Club Manager- Blouberg at Virgin Active South Africa

In brief

**Overview** Virgin Active, established in 1999, is one of the fastest-growing businesses within the Virgin Group, with almost 250 health clubs globally and 45 in the UK. The company is renowned for its outstanding customer service, helping members achieve their personal best, and welcoming everyone regardless of age or fitness level. The Club Manager role in Blouberg is responsible for enabling experiences that help people live an active life, overseeing all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards, and people management. **What you will do** * **Financial Management:** * Ensure the club operates as a profitable business, ensuring Revenue and EBITDA growth. * Manage club operating expenses through P&L management. * Manage according to company standards to reduce risk (e.g., salary requirements, Audit reports). * **Facility Management:** * Manage Operations and Health & Safety, ensuring procedures are followed according to business standards. * Manage and oversee maintenance and utilities effectiveness and costs. * Ensure the facility provides a holistic wellness experience through effective club maintenance. * **People Management:** * Responsible for staff recruitment, development, and training. * Ensure all information is communicated effectively to all club staff. * Implement and ensure adherence to required policies, procedures, and systems. * Implement and ensure effective management of performance across departments. * Implement and ensure adherence to required IR policies and procedures. * **Service Experience:** * Ensure members experience exceptional service within the facility. * Implement and sustain a strong member focus. * Provide solutions to members on queries and complaints in line with company policy. * Ensure excellent customer service according to brand standards. * **Competitor Analysis:** * Understand how to mitigate competitor risk. * Conduct regular analysis of the competitor landscape. * Notify senior management of potential risk. **Requirements (from the original advert)** * Matric or equivalent NQF level 4 is essential. * Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager. * Must have successfully completed the internal Learn to Fly programme. * Must be financially proficient and have a good financial acumen. * Must have a business owner approach. * Must have a solid understanding of the market, with good insight into the competition. * Must be able to manage multiple priorities. * Good customer relations and interpersonal skills. * A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills. * Proven track record working within an ever changing and pressurized environment. **Who should apply** The ideal candidate is someone who is passionate about enabling experiences that help people live an active life and is capable of managing all operational and financial aspects of a health club. They should be adaptable to a fast-paced, changing environment, curious, and possess a winning mentality, driven to achieve success and go above and beyond. A commitment to making a difference in people’s lives, a growth mindset, and the ability to work independently are highly valued. The candidate should be trustworthy, customer-focused with a drive to create 'moments of magic' for members, and able to make decisions, take ownership, and be action-oriented. Wellness knowledge beyond the health club, the ability to make quick and bold decisions, agility, collaboration, and high interpersonal skills (EQ) are also desired. **Deadline** 09 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/club-manager-blouberg-virgin-active-south-africa Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Agile / Scrum
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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