Assistant Club General Manager at Virgin Active South Africa

In brief

Overview Virgin Active, established in 1999, is one of the fastest-growing businesses within the Virgin Group, operating almost 250 health clubs globally, including 45 in the UK. The company is renowned for its outstanding customer service and commitment to helping members achieve their personal best, welcoming everyone regardless of age or fitness level. This full-time Assistant Club General Manager role, based in Stellenbosch, Western Cape, is responsible for inspiring people to live active lives and overseeing all aspects of the club's operational and financial performance. What you will do * Inspire people to live active lives. * Be responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards, and people management. * **Financial Management:** * Ensure that the club operates as a profitable business unit. * Control income and expenses against budget. * Manage according to company standards in order to reduce risk (e.g., salary requirements, Audit reports). * **Facility Management:** * Manage Operations and Health and Safety, and ensure procedures are followed according to standards. * **People Management:** * Be responsible for the recruitment, development, and training of staff. * Ensure all information is communicated effectively to all club staff. * Implement and ensure the adherence to required policies, procedures, and systems. * **Customer Experience:** * Implement and sustain a strong member focus. * Provide solutions to members on queries and complaints in line with the company policy. * Ensure excellent customer service according to the brand standards. * **Competitor Analysis:** * Understand how to mitigate competitor risk. * Conduct regular analysis of the competitor landscape. * Notify senior management of potential risk. Requirements (from the original advert) * Matric or equivalent NQF level 4 is essential. * Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills, OR must have been the 2IC to a Club General Manager. * Must have successfully completed the internal Learn to Fly programme. * Must be financially proficient and have good financial acumen. * Must have a business owner approach. * Must have a solid understanding of the market, with good insight into the competition. * Must be able to manage multiple priorities. * Good customer relations and interpersonal skills. * A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management, and coaching skills. * Proven track record working within an ever-changing and pressurized environment. * Adaptability (must be able to adapt to a fast-paced, changing environment). * Be curious (must be willing to succeed, seek opportunities to learn and grow). * Have a winning mentality (must be willing to go over and above to achieve success). * Must be motivated to achieve success. * A commitment to making a difference in people’s lives. * A Growth mindset. * The ability to work independently. * Trustworthiness (must always act in doing the right thing). * A drive to create moments of magic for our members. * The ability to make decisions and take ownership and responsibility for the decision. * Action orientation. * Wellness knowledge, beyond the health club. * The ability to make quick and bold decisions. * The ability to be agile. * The ability to be collaborative. * High Interpersonal skills (EQ). Who should apply An experienced manager with strong leadership skills, preferably with a background as a Club General Manager or 2IC, who has successfully completed the internal Learn to Fly programme. The ideal candidate will be financially proficient, possess a business owner approach, and have a deep understanding of market dynamics and competition. They should be adaptable, curious, and possess a winning mentality, driven to make a difference in people's lives with a growth mindset. They must be able to work independently, be trustworthy, and focused on delivering exceptional customer experiences. The role suits someone who is action-oriented, decisive, agile, collaborative, and has a high Emotional Quotient (EQ). Deadline 07 October 2026 Reference Original posting: https://www.myjobmag.co.za/job/assistant-club-general-manager-virgin-active-south-africa-4 Source: myjobmag

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At a glance

• Agile / Scrum
• Customer service

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