Milpark Education: Graduate Internship Programme 2026 / 2027

Milpark Education Graduate Internship Programme 2026 / 2027 We are looking for curious, motivated graduates to join our Student Engagement Hub Graduate Internship Programme. The programme combines practical work, structured training, coaching and rotations across Sales, Student Support and Collections. You will develop the skills to guide prospective students, support enrolled students and navigate sensitive conversations about student accounts. We recruit for potential, attitude and the ability to learn. Previous contact centre experience is not essential. Responsibilities Your responsibilities will grow as you complete training and demonstrate competence. Sales and admissions * Understand prospective students’ goals and help them explore suitable Milpark qualifications. * Explain programme information, admission requirements and registration processes accurately. * Follow up on enquiries and help prospective students complete their next steps. * Contribute to agreed sales and registration targets through informed, ethical conversations. Student support * Respond to student enquiries with empathy, clarity and professionalism. * Help students navigate systems, academic processes and institutional procedures. * Resolve queries within your training and authority, escalating more complex matters appropriately. * Keep students informed and follow through on commitments. Student accounts and collections * Help students understand outstanding balances and available payment arrangements. * Handle financial conversations sensitively and professionally. * Support payment commitments and collections outcomes within Milpark’s policies. * Balance empathy with accountability. Systems and operational delivery * Maintain accurate student records and case notes. * Use approved knowledge resources and digital tools to provide consistent guidance. * Manage competing priorities and work towards agreed service, quality and productivity standards. * Identify recurring issues and suggest improvements to the student experience. Learning and development * Participate actively in training, coaching, assessments and team rotations. * Apply feedback and demonstrate increasing independence. * Work collaboratively across Sales, Student Support and Collections. * Take responsibility for achieving the success metrics relevant to each stage of the programme. * Participate in regular feedback discussions, development reviews and progression assessments throughout the programme. Requirements * You must have a completed bachelor's degree * Be willing to participate in a structured programme of up to 24 months, subject to successful progression through the programme's assessment gates. * You should also demonstrate: 1. Clear verbal and written communication, with strong listening skills. 2. Curiosity, learning agility and openness to feedback. 3. Empathy and professionalism during difficult conversations. 4. Sound judgement and practical problem-solving skills. 5. Resilience, adaptability and effective organisation. 6. Confidence using digital tools and a willingness to learn new systems. 7. An interest in student success and the commercial responsibilities of the Hub. 8. Accountability, attention to detail and a collaborative approach.