Senior Reservationist
- Location
- White River, Mpumalanga
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
Job description
Duties:
Manage direct, travel-agent and DMC enquiries from quotation through to booking confirmation.
Maintain accurate rates, availability, booking records and guest information.
Calculate quotations, commissions, deposits and outstanding balances accurately.
Manage provisional bookings, follow-ups, amendments and cancellations within approved policies.
Coordinate with lodge teams to ensure complete and accurate guest handovers.
Guide and support the reservations team, prioritise workloads and maintain service standards.
Provide reporting on booking activity, sales performance and outstanding enquiries.
Requirements:
Grade 12
A formal qualification
Proven senior reservations experience, preferably within luxury safari lodges, a lodge collection or a central reservations environment.
Demonstrate strong reservations-system skills, commercial awareness, excellent written communication and careful attention to detail.
Comfortable working independently, supervising daily reservations activity and converting enquiries into bookings while maintaining accurate financial and operational records.
Able to participate in standby rotation
Candidates relocating should have a clear relocation plan and realistic availability.
Craven Cottage CC
Recruiter
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