Credit (Debt) Controller
- Location
- Midrand, Gauteng
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
At a glance
- At least 3 years of experience.
- Customer service
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
To qualify for this position, you need:
* Matric.
* Minimum of 3-5 years relevant experience.
* Experience with customer service.
* Property related experience.
* Strong communication and negotiation skills.
* Ability to handle difficult people and conversations calmly and professionally.
* Ability to handle high volume and attention to detail.
* Computer literate
Duties and responsibilities include, but not limited to: Debt Recovery & Arrears Management:
* Monitor tenant accounts daily to identify overdue payments.
* Issue reminders, final notices, and follow up with tenants via phone, email, and written correspondence.
* Negotiate payment arrangements and maintain accurate repayment schedules.
* Escalate persistent arrears cases to legal or eviction processes in line with company policy.
Administration & Record Keeping:
* Maintain up-to-date tenant account records on the property management system.
* Reconcile tenant payments, allocate receipts, and resolve discrepancies.
* Prepare monthly arrears reports and analytics for management review.
* Track collection performance metrics and assist with forecasting cash flow from rental income.
Communication & Coordination:
* Liaise with property managers, landlords, and tenants to resolve disputes professionally.
* Coordinate with legal partners or external debt collection agencies where necessary.
* Support the finance team with month-end reporting and audit requirements.
Compliance & Process Improvement:
* Ensure all collection activities comply with relevant rental housing legislation, data protection, and consumer credit regulations.
* Recommend and implement process improvements to enhance collection efficiency and tenant engagement.
*If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.*
I Grow Wealth Investments
Recruiter
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