Underwriter II: Personal Lines

A well established company in the financial services sector is looking for a Personal Underwriter to join their team. Your: * Formal Education + Matric + NQF 5 in Short-Term Insurance + Regulatory Exam qualification + A minimum of four (4) years Personal Underwriting experience + DOFA confirmation from FSB + Cardinal 360 system experience will be an advantage will enable you to fullfill the following duties: * Effectively maintaining underwriting standards and providing quality client service: + Issuing new policies, renewals, and endorsements on the C360 System; + Prepare new business quotes; + Underwrite in accordance with standards, policies and procedures; + Support the sales team in acquiring and retaining profitable business; + Attend to administration and written communication; + Ensure that all documentation is processed accurately & correctly; + Ensure documentation is checked and authorised if appropriate prior to dispatch; + Ensure queries are resolved as per company standards; + Negotiating renewal terms and preparing the renewal documentation; + Ensure renewal reviews are completed timeously; + Ensure retentions are calculated; + Request and monitor survey and survey requirements as per laid down procedures; + Correct unprofitable policies; + Ensure policies are not overexposed; + Checking policies before sending to clients; + Telephone contact with clients when they phone in with queries or amendments/ additional covers; + Saving all work electronically. * Service delivery to ensure customer satisfaction: + Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards; + Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved; + Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals; + Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery. * Maintain effective people practices: + Align own behaviour with the organisation's culture and values; + Share and transfer product, process, and systems knowledge to colleagues; + Collaborate and work with the Underwriting team to ensure required service levels are delivered. * Continuous improvement to ensure effective service: + Ensure adherence to organisational policies, practices, and procedures; + Identify and recommend areas / ways to improve processes. Compitant Candidates Recruiter