IT Helpdesk Technician
- Location
- Port Elizabeth, Eastern Cape
- Contract
- Permanent
- Minimum qualification
- Diploma
- Closing date
First listed . Last checked at source .
In brief
Overview This role is for an IT Helpdesk Technician within an independent financial services provider based in Port Elizabeth (Gqeberha), South Africa. The company offers a full spectrum of wealth management, insurance, and advisory solutions. The technician will be responsible for providing first-line (L1) helpdesk support and service excellence to internal clients, focusing on prompt ticket triage, user guidance, and basic troubleshooting. The position is being recruited by Hire Resolve. What you will do * Act as the primary contact for incoming IT support tickets, logging, resolving, and escalating issues to the Systems Administrator as required. * Train and assist end-users on basic troubleshooting to reduce repetitive support tickets. * Prepare weekly status reports on ticketing volume, resolution rates, and escalations. * Assist the Systems Administrator with core systems maintenance, monthly patching cycles, server health monitoring, and backup validation/reporting. * Support Microsoft 365, Exchange, active directory/email rules, user rights, and archiving. * Format, reimage, update, and deploy end-user devices, software, and peripheral equipment. * Maintain customized operational spreadsheets and support IT procurement processes as needed. * Maintain and troubleshoot peripheral hardware, including network switches, access control, clocking systems, printers/scanners, and mobile devices. * Create and deploy company email signatures and banners, including ad-hoc image editing when requested. Requirements (from the original advert) * Required: Matric Certificate; CompTIA A+ and N+ proficiency. * Advantageous: 3-year Diploma or Degree in Information Technology or a related field. * Proven experience in desktop and basic server support within a Windows corporate network environment. * Hands-on exposure to Microsoft 365, Exchange, MS-SQL, Hyper-V, VMware, and complex network configurations. * Familiarity with IT security measures and system backup operations. * Languages: Fully bilingual in English and Afrikaans (Non-negotiable). * Licensing: Valid Code 8 Driver’s License (Non-negotiable). * Availability: Willingness to work after hours or on weekends when necessary to maintain zero business-hour downtime. * Core Competencies: * Technical Mindset: Strong analytical problem-solving skills; enthusiastic tinkerer with a track record of practical solutions. * Service & Communication: Excellent verbal and written communication with a high-touch customer service orientation. * Work Ethic & Delivery: Highly responsive, organized, and adaptable under pressure with strict attention to detail and self-management capabilities. Who should apply The ideal candidate is an IT Helpdesk Technician with a Matric Certificate and CompTIA A+ and N+ proficiency, providing first-line support to internal clients. They should possess proven experience in desktop and basic server support within a Windows corporate network, with hands-on exposure to technologies such as Microsoft 365, Exchange, MS-SQL, Hyper-V, VMware, and complex network configurations. Familiarity with IT security measures and system backup operations is also required. The candidate must be fully bilingual in English and Afrikaans, hold a valid Code 8 Driver’s License, and be willing to work after hours or on weekends when necessary. A 3-year Diploma or Degree in Information Technology or a related field is advantageous. Core competencies include a strong technical mindset, excellent service and communication skills with a customer-centric approach, and a highly responsive, organized, adaptable, and detail-oriented work ethic. Deadline Not specified Reference Original posting: https://www.jobmail.co.za/jobs/it-computer/other-it-computer/eastern-cape/it-helpdesk-technician-id-7575490 Source: jobmail
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- SQL
- Microsoft Office
- Agile / Scrum
- Customer service
- Driver's licence
- Bilingual (English & Afrikaans)
- Afrikaans
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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