Permanent
Premium Ad IT/Computer - Other IT/Computer Eastern Cape FULL TIME Job Summary An independent financial services provider based in Port Elizabeth (Gqeberha), South Africa, offering a full spectrum of wealth management, insurance, and advisory solutions, is seeking a IT Helpdesk Technician who will provide first-line (L1) helpdesk support and service excellence to internal clients, ensuring prompt ticket triage, user guidance, and basic troubleshooting. Responsibilities: * Act as the primary contact for incoming IT support tickets, logging, resolving, and escalating issues to the Systems Administrator as required. * Train and assist end-users on basic troubleshooting to reduce repetitive support tickets. * Prepare weekly status reports on ticketing volume, resolution rates, and escalations. * Assist the Systems Administrator with core systems maintenance, monthly patching cycles, server health monitoring, and backup validation/reporting. * Support Microsoft 365, Exchange, active directory/email rules, user rights, and archiving. * Format, reimage, update, and deploy end-user devices, software, and peripheral equipment. * Maintain customized operational spreadsheets and support IT procurement processes as needed. * Maintain and troubleshoot peripheral hardware, including network switches, access control, clocking systems, printers/scanners, and mobile devices. * Create and deploy company email signatures and banners, including ad-hoc image editing when requested. Minimum Requirements: * Required: Matric Certificate; CompTIA A+ and N+ proficiency. * Advantageous: 3-year Diploma or Degree in Information Technology or a related field. * Proven experience in desktop and basic server support within a Windows corporate network environment. * Hands-on exposure to Microsoft 365, Exchange, MS-SQL, Hyper-V, VMware, and complex network configurations. * Familiarity with IT security measures and system backup operations. * Languages: Fully bilingual in English and Afrikaans (*Non-negotiable*). * Licensing: Valid Code 8 Driver’s License (*Non-negotiable*). * Availability: Willingness to work after hours or on weekends when necessary to maintain zero business-hour downtime. * Core Competencies…
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Eastern Cape is an important market for jobs and professional roles in South Africa. The Eastern Cape includes Gqeberha automotive suppliers, Mthatha public-sector posts, and rural education and health vacancies. Some roles are only viable if you can relocate or have reliable transport. Automotive components, education, healthcare, and agriculture drive much of the hiring. Graduate programmes with national employers sometimes recruit from Nelson Mandela Bay. Long distances between towns mean remote or hybrid roles are attractive when available. If a role is on-site, explain how you will handle daily travel or relocation.
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