Business Analyst

In brief

**Overview** Hire Resolve, a specialist recruitment company, was seeking a Business Analyst / Product Owner for a client. This client operates as a local touchpoint for a major global freight forwarding and logistics network, assisting local businesses in managing the complex movement of goods across national and international borders. The objective of this role is to transform the company's existing shipment visibility portal into an intelligent and intuitive digital platform. **What you will do** * Roadmap Ownership: Define, evolve, and execute the product roadmap for myJAS and related digital customer experiences. * Strategic Alignment: Partner with IT, Commercial, Operations, and senior leadership to align product strategy with business goals. * Outcome-Focused Delivery: Prioritize initiatives based on customer value, adoption potential, business impact, and strategic importance—focusing on meaningful outcomes over feature requests. * Customer Insight: Deeply understand customer supply chain workflows, pain points, and digital expectations through direct engagement and data analytics. * Process Standardization: Analyze, redesign, and standardize business processes across global and local teams, ensuring cross-functional alignment. * Requirements Gathering: Capture user stories, acceptance criteria, and business requirements; build early consensus with Subject Matter Experts (SMEs) and operational leaders. * Intuitive Design: Champion a simple, modern customer experience across myJAS in collaboration with UI/UX designers. * Customer Advocacy: Participate in prototyping, user testing, and workflow reviews to simplify complex logistics processes. * Emerging Tech & AI: Evaluate practical use cases for AI (generative, agentic), automation, and predictive analytics (e.g., conversational shipment intelligence, proactive exception handling) alongside Engineering and Data teams. * Market Benchmarking: Monitor digital trends across freight forwarding (e.g., myDSV, DHLi, myKN) and broader B2B/SaaS sectors to identify key differentiators. * End-to-End Execution: Lead initiatives through the full lifecycle: discovery, design, build, test, launch, and continuous improvement. * Technical Collaboration: Partner with Architecture, Integration, Data, Cybersecurity, and third-party vendors. Coordinate dependencies with core enterprise systems (e.g., CargoWise, CRM, Finance). * Quality Assurance: Facilitate stakeholder workshops, write test scripts, lead functional testing, and coordinate release management. * Product Champion: Serve as the primary point of contact for myJAS across business and IT units, managing competing priorities and trade-offs. * Drive Adoption: Partner with Commercial and Customer Service teams to drive platform onboarding and active usage. * Training & Documentation: Produce clear user guides, process maps (BPM standards), and training materials; train champions and core users. * Value Tracking: Establish and track metrics (KPIs) covering active usage, digital transaction volume, self-service rates, customer satisfaction, and operational efficiency gains. **Requirements (from the original advert)** * 5+ years in Digital Product Management, Business Analysis, Product Ownership, or Digital Transformation. * Proven experience managing customer-facing B2B digital products or platforms. * Strong grasp of Agile delivery, product discovery, backlog prioritization, analytics, and user journey mapping. * Functional understanding of APIs, cloud platforms, data integration, enterprise applications, and modern AI/automation concepts. * Excellent communication, workshop facilitation, and stakeholder management skills in a global, matrixed, and remote-friendly environment. * Product & Process: Product management software, MS Visio/BPM tools, basic SQL. * Collaboration & Productivity: MS Office Suite (Word, Excel, PowerPoint), Teams, Zoom, and modern Agile management tools. * Preferred: * Background in Freight Forwarding, Logistics, or Supply Chain Management (familiarity with shipment portals or CargoWise is a major advantage). * Knowledge of process improvement methodologies (Six Sigma/DMAIC), process-mapping tools (MS Visio), and basic data querying (SQL). * Multilingual skills (Spanish and/or Italian) and international business experience. * Bachelor’s degree in Business, Logistics, Information Systems, or a related field. **Who should apply** The ideal candidate for this role is a professional with at least five years of experience in digital product management, business analysis, product ownership, or digital transformation, specifically in managing customer-facing B2B digital platforms. They should possess a strong understanding of Agile methodologies, product discovery, backlog prioritization, analytics, and user journey mapping, combined with a functional grasp of modern technical concepts like APIs, cloud platforms, data integration, enterprise applications, and AI/automation. The role demands excellent communication, workshop facilitation, and stakeholder management skills, particularly in a global, matrixed, and remote setting. Candidates proficient with product management software, BPM tools, basic SQL, and standard collaboration tools are well-suited. A background in freight forwarding, logistics, or supply chain management, experience with CargoWise or shipment portals, knowledge of process improvement methodologies, multilingual abilities (Spanish and/or Italian), international business experience, and a relevant Bachelor’s degree were listed as strong advantages. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/it-computer/other-it-computer/eastern-cape/business-analyst-id-7598322 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• SQL
• Microsoft Excel
• Microsoft Office
• Agile / Scrum
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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