IT/Computer - Other IT/Computer Cape Town FULL TIME Job Summary 1st Line Technical Support Engineer IT - Support Cape Town - Western Cape - South Africa ENVIRONMENT: YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior engineers and participation in projects. The ideal candidate will have 1-2 years of suitable experience including with Microsoft Windows 10-11, Microsoft Server 2016, 2019, 2022, Microsoft Office 365, Exchange, OneDrive, Microsoft Active Directory, Group Policy, DHCP, DNS, Bitdefender & Veeam. DUTIES: * Provide 1st Line support via email, phone, and remote tools for clients in the UK, Europe, Asia, and the US. * Visit client sites in SA for troubleshooting, configuration, and implementation of IT solutions if required. * Troubleshoot and resolve hardware issues, including coordination with third-party vendors. * Support and resolve issues involving Microsoft technologies (cloud and on-premise) and third-party systems. * Assist Senior Engineers with resolving complex issues and participating in project rollouts. * Maintain thorough documentation of IT systems, including applications and network diagrams. * Deliver outstanding customer service and demonstrate a willingness to go the extra mile. REQUIREMENTS: * 1-2 Years relevant experience. * Experience with Microsoft Windows 10 11. * Microsoft Server 2016, 2019, 2022. * Microsoft Office 365, Exchange, OneDrive. * Microsoft Active Directory, Group Policy, DHCP, DNS. * Basic understanding of network technologies, VLANs, IP routing. * Basic understanding of wireless networking. * Familiarity with SIP/IP telephony. * Experience with enterprise antivirus solutions (especially Bitdefender). * Exposure to backup technologies (e.g., Veeam, MSP360, LiveVault). * Experience supporting various third-party applications and systems. * Commitment to legal compliance (e.g., software licensing). * Basic system monitoring and preventative maintenance skills. Desirable * Microsoft Certifications. * HP Networking Certification. * SonicWALL Certification. * Microsoft SharePoint. * Good understanding of IT security. * Experience with firewalls/UTMs. * Virtualization technologies (Hyper-V, VMware ESX, vSphere, vMotion). ATTRIBUTES: * Strong interpersonal and communication skills both face-to-face and over the phone. * Well-presented, with a professional and customer-focused demeanour. * Highly organized with the ability to manage and prioritize tasks under pressure. * Strong attention to detail and time management. * Enthusiastic and proactive, with a collaborative mindset. * Willingness to assist in areas beyond core responsibilities when required. * Ability to liaise with external suppliers and vendors effectively. Apply for this Job Datafin Recruiter