Trade/Artisans/Technical - Other Technical Bryanston FULL TIME R65 000,00 (PER MONTH) Job Summary Key Responsibilities:Advanced Troubleshooting and Issue Resolution: * Diagnose and resolve complex hardware, software, network, and system issues that have been escalated from lower-level support. * Perform root cause analysis on recurring or critical problems and implement perm uired. Hardware and Software Support:  * Install, configure, upgrade, and troubleshoot advanced computer hardware components, servers, workstations, storage systems, and peripherals. * Manage software deployments, operating system updates (Windows, Linux), patches, and application configurations. Network and Infrastructure Support   * Design, optimise, and troubleshoot complex LAN/WAN networks, connectivity issues, firewalls, and performance bottlenecks. * Support advanced networking protocols, virtualisation technologies, and infrastructure components. Documentation and Knowledge Management: * Create, update, and maintain detailed technical documentation, including network diagrams, configuration guides, root cause reports, and SOPs. * Contribute to knowledge base articles and share best practices with the team. Collaboration and Escalation Management: * Work closely with network architects, system administrators, security teams, and third-party vendors to resolve highly complex issues. * Escalate issues to engineering or development teams when necessary, while managing customer expectations. Emergency Response and On-Call: * Participate in on-call rotation and respond rapidly to critical system failures, outages, or high-impact incidents. Testing, Quality Assurance, and Optimisation: * Conduct advanced testing, performance tuning, and quality checks on IT systems to ensure high availability and security compliance. * Identify opportunities for system improvements and implement proactive maintenance strategies. Mentoring and Team Development   * Mentor and provide guidance, training, and upskilling to junior engineers and support team members. * Act as a subject matter expert (SME) in one or more technical domains (e.g., networking, servers, virtualisation, or specific technologies relevant to MIT Space). Minimum requirements: * Grade 12 Qualification - * Diploma or Bachelor's Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field (highly recommended) * Driver’s License – preferred * Relevant industry certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified, Linux certifications) will be advantageous Experience: * 4–7+ years’ experience in IT support, preferably in the office automation, field service, or enterprise technical support industry * Proven hands-on experience in advanced on-site and remote hardware/software * Support, complex network troubleshooting, and customer-facing technical roles * Demonstrated success in handling escalated support cases and mentoring junior staff Technical Skills: * Expert knowledge of computer hardware (servers, workstations, storage, routers/switches, peripherals) * Advanced proficiency in installing, configuring, and troubleshooting operating systems (Windows Server, Linux) and enterprise software applications * Strong experience with network design, setup, maintenance, and troubleshooting (LAN/WAN, protocols, performance optimisation, basic security) * Familiarity with virtualisation technologies, diagnostic tools, scripting/automation, testing procedures, and IT security best practices Soft Skills and Other Requirements: * Excellent problem-solving, critical-thinking, and analytical abilities * Strong customer service focus with exceptional verbal and written communication skills (English & Afrikaans) * Ability to work independently under pressure, manage multiple priorities, and adapt quickly to dynamic environments * Physical ability to lift equipment (up to 20–50 kg) and perform hands-on hardware work * Willingness to participate in on-call/emergency response and occasional travel if required Consultant: Tshwaragano Tlhabanelo - Dante Personnel Johannesburg Apply via our website www.dantesa.co.za If you do not hear from us within 5 days, please accept that your application was unsuccessful Dante Personnel Recruiter