Permanent
Technical Support - Urgently needed
Unknown, Unknown
unknown
Closing date not listed
About this role
IT/Computer - IT Security
Centurion
CONTRACT
R7 000,00 - R10 000,00 (PER MONTH)
Market Related
On-site
Job Summary
We are looking for a proactive and customer-focused Technical Support Specialist to join our support team. The successful candidate will be responsible for assisting customers via phone, email, and live chat, troubleshooting technical issues, and ensuring a high level of customer satisfaction.
Key Responsibilities
Respond to customer inquiries via telephone, email, and live chat in a timely and professional manner
Diagnose and troubleshoot technical issues related to products or services
Provide step-by-step guidance to users to resolve problems
Escalate unresolved issues to the relevant technical teams
Log and track support tickets accurately in the system
Follow up with customers to ensure issues are fully resolved
Maintain up-to-date knowledge of company products, systems, and processes
Deliver excellent customer service and maintain a positive brand image
Minimum Requirements
Grade 12 / Matric (essential)
Relevant IT/Technical qualification (advantageous)
Minimum 1–2 years experience in a technical support or helpdesk role
Experience using ticketing systems / CRM tools
Basic understanding of:
Computer hardware and software
Networking fundamentals
Operating systems (Windows/Mac)
Skills & Competencies
Strong communication skills (verbal and written)
Excellent problem-solving abilities
Ability to work under pressure and meet deadlines
Customer-focused with a professional attitude
Strong attention to detail
Ability to multitask and manage time effectively.