Tenacity Customer Services Call Centre Learnerships 2026 Tenacity invites unemployed South African youth to apply for the Customer Services Call Centre Learnership Programme 2026. Learnership Location: Northern Suburbs, Cape Town, Western Cape, South Africa Learnership Duration: 13 Months About the Tenacity Call Centre Learnership 2026 Tenacity is offering a 13-month Learnership Programme that combines classroom-based learning with practical workplace experience in customer services. Successful learners will work within the Customer Services team while studying towards a nationally recognised qualification in: * Micro Finance (NQF Level 4) This opportunity is ideal for unemployed youth who want to build careers in: * Customer service * Contact centres * Financial services * Administration * Client support What You Will Gain Successful applicants will receive: * Practical call centre experience * Classroom-based training * A nationally recognised qualification * Customer service skills * Business and technical workplace skills * Exposure to customer account management Learners will also develop valuable communication and problem-solving skills that can be used across different industries. Key Responsibilities Learners will be expected to: * Attend all required training sessions * Complete competency assessments * Submit a Portfolio of Evidence * Assist customers through inbound and outbound communication channels * Handle customer queries and complaints professionally * Process customer account administration accurately * Resolve customer issues according to company procedures * Adhere to company policies and operational standards Minimum Requirements Applicants must: * Have Grade 12 / Matric * Be between 18 and 30 years old * Be unemployed * Have little or no work experience * Not currently be studying full-time or part-time * Not have participated in another learnership within the past 12 months * Be willing to work shifts and weekends Advantageous * Mathematics or Mathematical Literacy Skills and Competencies Ideal candidates should have: * Strong communication skills * Customer service orientation * Problem-solving skills * Ability to work under pressure * Positive attitude and strong work ethic * Good time management skills * Adaptability and flexibility * Confidence when working with people Employment Equity Preference will be given to: * Employment Equity candidates * Persons living with disabilities In line with Tenacity’s transformation targets. Why You Should Apply This learnership offers an excellent opportunity to: * Gain work experience * Obtain a recognised qualification * Build customer service skills * Enter the financial services and call centre industry * Improve future employability It is especially suitable for young people looking to kick-start their careers in customer support and contact centre operations. How to Apply Click here to apply for the Tenacity Customer Services Call Centre Learnership 2026: Apply Online Important Notes * Applicants must commit to completing the full 13-month programme. * Successful learners will combine training with practical work experience. * Candidates are encouraged to apply as early as possible. * Only shortlisted candidates will be contacted.