Permanent
IT Training & Liaison Specialist
Unknown, Unknown
unknown
Closing date not listed
About this role
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IT/Computer - Other IT/Computer
Cape Town
FULL TIME
Job Summary
A large South African law firm that is recognized as a leader in property law and conveyancingis seeking a IT Training & Liaison Specialistwho will bridge the gap between our technology stack and staff proficiency.
Responsibilities:
* Training Delivery: Design and lead high-impact training (1-on-1, workshops, and webinars) covering the Microsoft Office suite and bespoke internal applications.
* Needs Discovery: Partner with department heads to observe workflows, identify "pain points," and spot opportunities for automation or software optimization.
* IT Liaison: Serve as the primary feedback loop to the IT Department, translating departmental needs into technical requirements for updates or new tool acquisitions.
* Content Creation: Develop and maintain a library of accessible "How-to" guides, FAQs, and training modules hosted on the company extranet.
* Technical Onboarding: Standardize and lead the tech-onboarding process to ensure new hires are immediately proficient in our core software.
Minimum Requirements:
* Software Mastery: Advanced proficiency in Microsoft Office and experience developing online/web-based training content.
* Strategic Communication: The ability to simplify complex technical concepts for non-technical audiences.
* Consultative Approach: Skilled at building rapport across departments to uncover efficiency gaps and manual "workarounds."
* Analytical Problem Solving: Capable of converting vague user feedback into clear, actionable recommendations for the IT team.
* Agility: A fast learner who can quickly master and champion new applications as our tech stack evolves.
Benefits:
* Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to
Hire Resolve
IT/Computer
Recruiter
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