Provider Partnerships & Case Lead Department: Healthcare Partnerships (Sales + Enrollment) Salary: $2000 USD per month base + performance incentive OTE: $2500 USD per month (orders shipped + new referral growth) About the Role They are looking for a Provider Partnerships & Case Lead to own the end-to-end onboarding and case management experience for new customers and provider referrals. This role is equal parts operational and relational. You will own the full lifecycle of a new customer or referral — from first contact through successful onboarding — ensuring nothing falls through the cracks. You'll work closely with both patients and healthcare providers, keeping everyone informed and moving forward at every step. The ideal candidate brings strong follow-up discipline, a sales mindset, and a genuine passion for getting things done. About the company: The company is a new type of medical provider built on peer-to-peer connection, helping people with chronic conditions live and age at home. We bundle peer support, education, and home delivery of medical supplies in an end-to-end digital care solution. We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions, and receive the education and support they need to thrive at home. Since our inception in November 2019, Better Health has gained Medicare licenses in 48 states and 16 Medicaid licenses. We serve members of top payers including Medicare, Medicaid, Cigna, Humana, Florida Blue, and Oscar. We are backed by leading investors including Mosaic General Partnership, General Catalyst, Caffeinated Capital, Healthworx, University of Miami Health System, Samsung Next, GSBackers, Table Management, and at.inc. What You'll Do Customer Onboarding & Case Management ● Own the end-to-end onboarding process for new patients and members, ensuring a smooth and complete experience from referral to delivery. ● Serve as the primary point of contact for both patients and provider offices throughout the onboarding journey. ● Maintain rigorous follow-up with patients and providers to keep cases moving — nothing gets dropped. ● Ensure all documentation, referrals, and orders are accurate, complete, and processed quickly. ● Coordinate with internal teams to resolve any issues that could delay or disrupt patient care. Provider Relationship Management ● Build and maintain working relationships with healthcare providers and office staff who refer patients to Better Health. ● Educate providers and their teams on Better Health services and the referral and onboarding process. ● Serve as a reliable, responsive partner to provider offices — making it easy for them to refer and confident that their patients are being taken care of. Operations & Process ● Manage cases, communications, and documentation through internal CRM and workflow tools. ● Track open cases and referrals, proactively following up to ensure timely resolution. ● Identify gaps or friction points in onboarding and referral workflows and flag opportunities for improvement. Sales & Growth ● Bring a sales mindset to every interaction — converting inbound referrals and new member inquiries into enrolled customers. ● Support outreach to provider offices and new member leads as needed to grow the pipeline. What You Bring ● Experience in account management, customer success, or a sales-adjacent role — you know how to shepherd a process and keep people engaged. ● Strong follow-up habits and organizational skills; you don't let things fall through the cracks. ● Experience working with patients, customers, or clients in a service-oriented environment. ● Comfort working across both provider-facing and patient-facing communication simultaneously. ● Ability to manage multiple open cases and workflows without losing track. Preferred Experience ● Experience in healthcare operations, medical referrals, or patient coordination. ● Familiarity with DME, insurance documentation, or healthcare billing workflows. ● Experience using CRM systems, ticketing tools, and Google Workspace.