Permanent
Production Support Engineer
Unknown, Unknown
unknown
Closing date not listed
About this role
Finance/Accounting - Banking
Johannesburg
PART TIME
Job Summary
Key Responsibilities
* Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders
* Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications
* Collaboration with other members of the Production Management team
* Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'
* Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business to improve reliability, stability and capacity management
* Production systems monitoring, start of day (SOD) and end of day(EOD) checks
* Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems
* Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management
* Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases
Technical Skills
* 5+ years' experience in Production Support in Financial services industry
* Very strong Analytical and problem-solving skills
* Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
* Excellent knowledge of SQL and stored procedures (experience with PostgreSQL and MS SQL databases)
* FIX protocol knowledge
* Strong Shell / Python scripting skills
* Ability to prioritise workload, react quickly and escalate to meet business expectations
* Strong working knowledge of real time monitoring systems
* Financial Product knowledge would be advantageous
* Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities
* Performing code fixes and maintenance
* Incident Management
* AIX,DB2,Kubernetes, Rancher containers, MS SQL, PostgreSQL
Siri Technologies
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