Permanent
Sales Team Leader (Nightshift)
Unknown, Unknown
unknown
Closing date not listed
About this role
Professions - Entertainment
Cape Town
FULL TIME
Job Summary
The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
* Team leadership and management
* Guide agents by demonstrating exceptional customer satisfaction
* Guide, coach and Determine training needs for staff.
* Communicate job expectations to Agents
* Harness agent’s potential to perform optimally
* Tailor recommendations to improve Consultants on reaching their targets.
* Monitor attendance, punctuality and leave of personnel
* Keep to date and abreast of industry trends industry trends
* Manage requests/escalations between different business units to solidify resolution outcomes
* Report on a regular basis on statistics, data, ratios, attrition, and terminations
* Examine and indicate areas of improvement for systems, policies and processes used and propose solutions
* Frequent monitoring of metrics, data and reporting on operational status
* Manage quality assurance
* Oversee the overtime process and monitor different shifts that are in place
Requirements
* A minimum of 2-3 years outbound management experience
* Willingness to work nightshift to accommodate American time zones
Competencies
* Strong ability to manage a sales team
* Strong ability to empathize with a customer
* Strong problem-solving skills
* Ability to resolve escalated customer issues
* Drive Sales
CallForce
Recruiter