IT/Computer - Other IT/Computer Cape Town FULL TIME Job Summary Senior IT Technician (CPT) IT - Support Cape Town - Western Cape - South Africa ENVIRONMENT: A dynamic skin care company is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support across the business. The role involves resolving hardware, software, and network issues within a 48-hour turnaround, performing root cause analysis during troubleshooting, and supporting enterprise-level applications and systems, including Power Apps, O365, Azure, and the onsite server environment. DUTIES: * Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time. * Perform root cause analysis when troubleshooting. * Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment. * Daily server checks by means of RMM software to ensure all systems are running optimally. * Follow up with suppliers on tickets and faults logged with their service desks. * Maintain and administer server storage solutions and network devices. * Ensure the security and integrity of the company's IT infrastructure. * Perform regular system updates, patches, and backups. * Monitor and respond to security incidents and threats. * Implement and enforce IT policies and procedures. * Maintaining the PABX, adding cordless and desk phones. * Assist employees with IT-related tickets and provide end user education on current and new technologies. * Assist with developing and maintaining documentation for IT internal procedures and user guides. * Ensure all IT related issues raised by employees are logged before attending to the issue. * Maintain 98% company SLA on critical or downtime tickets. * Assist with network planning and keeping LAN / WAN documentation up to date. * Assist with the evaluation and recommendation of new hardware and software solutions. * Assist with the development of their Microsoft eco system, both onsite and cloud. REQUIREMENTS: Qualifications & Experience * Degree in Information systems or Diploma in related I.T field or * Microsoft Certified: Azure Administrator Associate combined with * Microsoft Certified: Windows Server Hybrid Administrator or * Microsoft 365 Certified: Enterprise Administrator Expert * IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures * 4-6 Years experience in similar, senior role * Preferred experience with hypervisors, servers, managed switches, firewalls * Desktop support, 0365 Administration ATTRIBUTES: * Punctual * integrity and shows interest and enthusiasm towards work * Co-operates with staff at all levels within the company * Dependable * Shows initiative * Attention to detail and accuracy * Ability to follow procedures * Work within a team * Excellent oral, visual and written communication skills * Professionalism and attention to detail. * Demonstrates complete confidentiality * Deadline-driven * Team player * Ability to work under pressure. * Flexible and adaptable to change * Ability to prioritise work effectively Apply for this Job Datafin Recruiter