Premium Ad Sales/Marketing - Marketing Western Cape FULL TIME Job Summary Purpose of the Role: To deliver responsive, solution-driven customer support across all platforms while actively managing and engaging the brand’s online community, contributing to a positive and consistent customer experience that strengthens brand loyalty. Key Responsibilities Include but Are Not Limited To * Managing customer queries across multiple channels including phone, email, * WhatsApp, social media, and online platforms * Responding to all customer interactions timeously and resolving queries in full * Monitoring social media platforms and online reviews, ensuring consistent engagement and brand presence * Investigating and resolving customer complaints, escalating where necessary * Maintaining accurate records of all customer interactions and feedback * Liaising with internal teams (stores, warehouse, logistics) to ensure efficient service delivery * Assisting with e-commerce support, including online orders, returns, and product queries * Identifying recurring customer issues and contributing to improved processes and solutions * Supporting marketing initiatives through customer feedback, promotions, and campaign execution * Assisting in maintaining website content, including customer-facing information and feedback channels * Monitoring competitor activity and customer trends to enhance service delivery and engagement * Contributing ideas to improve overall customer experience and brand interaction General administrative duties and ad hoc support Criteria * Minimum 2–3 years’ experience in a customer service or customer-facing role within retail, FMCG, or e-commerce * Experience engaging with customers across digital platforms (social media, WhatsApp, online support) * Proficient in MS Office and digital communication tools * Strong written and verbal communication skills with high attention to detail * Ability to work under pressure and manage high volumes of customer interaction * Proactive, solutions-driven mindset with strong problem-solving ability * Good organisational and time management skills * Interest in food, cooking, or retail advantageous * Driver’s licence and own transport essential * Fluent in English and Afrikaans (read, write, speak) Candidates residing in the Northern Suburbs of Cape Town are encouraged to apply for this role Helderberg Personnel Recruiter