Permanent
Client Reporting & Engagement Coordinator - 19313
Remote, South Africa
remote
Closing date not listed
About this role
Role:Client Reporting & Engagement Coordinator (Assessments + Engagement Ops)
Priority Location: LATAM, South Africa
Working Hours: Full-time, US Eastern Standard Time
Type of contract: Independent Contractor
Type of job:Remote
Salary:$1500 - $2200
The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.
About the Role: This is a systems-driven coordination role focused on reporting and follow-through. You are responsible for making sure clients complete required steps (surveys, inputs) and that reporting is delivered accurately and on time. This is not a strategic or client advisory role. It is an execution role focused on consistency, tracking, and completion.
Key Responsibilities:
Reporting & Deliverables
* Prepare and distribute monthly client reports
* Compile and organize engagement data into clear reporting packages
* Ensure reports are accurate, complete, and delivered on time
Survey & Completion Tracking
* Track client participation in surveys and required inputs
* Monitor who has completed required steps and who has not
* Send follow-ups and reminders to drive completion
Communication & Sequences
* Manage outreach sequences (email reminders, nudges, follow-ups)
* Monitor engagement behavior (opens, responses, completions)
* Re-send or adjust communications based on activity
Systems & Process Execution
* Maintain tracking systems for reporting and engagement activity
* Ensure all follow-ups and reporting tasks are completed
* Keep workflows consistent and organized
Qualifications & Skills
Hard Skills:
* 2–4 years in coordination, operations, or support roles
* Experience managing tracking, reporting, or follow-up workflows
* Experience with email tools, spreadsheets, or CRM systems preferred
* Proficiency with email platforms / sequencing tools, Monday.com, and Microsoft Office
Soft Skills:
* Organized and highly reliable
* Strong follow-through — you close loops
* Comfortable working inside systems and tracking tools
* Detail-oriented with an eye for accuracy
* Clear and professional written communicator