Role:Client Reporting & Engagement Coordinator (Assessments + Engagement Ops) Priority Location: LATAM, South Africa Working Hours: Full-time, US Eastern Standard Time Type of contract: Independent Contractor Type of job:Remote Salary:$1500 - $2200 The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience. About the Role: This is a systems-driven coordination role focused on reporting and follow-through. You are responsible for making sure clients complete required steps (surveys, inputs) and that reporting is delivered accurately and on time. This is not a strategic or client advisory role. It is an execution role focused on consistency, tracking, and completion. Key Responsibilities: Reporting & Deliverables * Prepare and distribute monthly client reports * Compile and organize engagement data into clear reporting packages * Ensure reports are accurate, complete, and delivered on time Survey & Completion Tracking * Track client participation in surveys and required inputs * Monitor who has completed required steps and who has not * Send follow-ups and reminders to drive completion Communication & Sequences * Manage outreach sequences (email reminders, nudges, follow-ups) * Monitor engagement behavior (opens, responses, completions) * Re-send or adjust communications based on activity Systems & Process Execution * Maintain tracking systems for reporting and engagement activity * Ensure all follow-ups and reporting tasks are completed * Keep workflows consistent and organized Qualifications & Skills Hard Skills: * 2–4 years in coordination, operations, or support roles * Experience managing tracking, reporting, or follow-up workflows * Experience with email tools, spreadsheets, or CRM systems preferred * Proficiency with email platforms / sequencing tools, Monday.com, and Microsoft Office Soft Skills: * Organized and highly reliable * Strong follow-through — you close loops * Comfortable working inside systems and tracking tools * Detail-oriented with an eye for accuracy * Clear and professional written communicator