Employer: Helderberg Personnel cc A rapidly growing and dynamic company in Bellville is seeking to employ a Customer Service Consultant to join their team. As a Customer Service Consultant, you will be responsible for providing excellent service, handling inquiries and resolving issues in a professional manner. Main Responsibilities Include:  * Provide professional and high-quality support to both internal and external customers in accordance with established SLAs * Advise and educate customers on the company procedures for the different billing models * Handling monthly account and e-wallet queries via telephone, WhatsApp chatbot and company ticketing system * Create, assign, escalate, follow up and resolve tickets * Build positive relationships with customers and collaborate with team members to ensure top-tier service * Perform administrative duties such as follow-up of failed communications, update of customer profiles and reporting * Sending bulk emails and SMS’s communication to customers Requirements and Competencies: * Grade 12 and at least 2 years’ experience in a call centre/customer support environment * Strong administration, organising, problem-solving and time management skills * Computer literate – MS Outlook/Excel/Word and Internet * Formal business writing and professional communication skills in both Afrikaans and English * Ability to remain calm, objective and self-controlled under pressure * Ability to think and act proactively to minimise escalations and further queries * Problem resolution driven, positive attitude & have a passion for service delivery * Own reliable transport and preferably reside in the Northern Suburbs.