Automotive - Automotive Technician Centurion FULL TIME Job Summary This role ensures that IT: * Enables business operations seamlessly * Supports rapid organisational growth * Maintains strong cybersecurity and governance * Aligns with network and technology strategy Critical Outputs IT Infrastructure & Operations * Oversee all IT infrastructure, including: * Servers (on-prem & cloud) * Networks (LAN/WAN, Wi-Fi) * End-user devices * Ensure high system availability and performance * Manage uptime, backups, and disaster recovery IT Service Delivery & Support * Lead the IT support function (helpdesk/service desk) * Ensure: * Fast incident resolution * Strong user experience across the business * Implement and track SLAs for IT support Cybersecurity & Risk Management * Implement and maintain: * Security policies and controls * Access management and identity controls * Manage: * Firewalls, endpoint protection, and monitoring tools * Lead response to security incidents and vulnerabilities Systems & Applications Management * Oversee business-critical systems: * ERP / finance systems * HR systems * Collaboration tools (e.g. Microsoft 365) * Ensure integration, performance, and reliability Vendor & Asset Management * Manage IT vendors and service providers * Negotiate and oversee: * Contracts * SLAs * Performance delivery * Maintain IT asset registers and lifecycle management IT Strategy & Projects * Support execution of IT strategy aligned to business growth * Lead IT projects such as: * Office expansions / relocations * System upgrades and migrations * Cloud adoption initiatives Governance, Compliance & Reporting * Ensure compliance with: * POPIA and data protection requirements * Internal IT governance frameworks * Maintain: * IT policies and procedures * Audit-ready documentation * Provide regular reporting on IT performance and risks Team Leadership * Lead and develop IT team members * Build a responsive, service-oriented IT culture * Manage performance, capacity, and skills development Requirements * Bachelor’s Degree in: * Information Technology * Computer Science or related field * Microsoft / Azure certification Relevant certifications advantageous: * ITIL * Cisco / Networking * Cybersecurity certifications * N+ * Linux+ * Security+ Experience * 5–10 years in IT operations, with at least: * 3+ years in a management role Experience in: * Infrastructure management * IT Helpdesk support environments * Vendor management * IT Technical Expertise * Automation and scripting * MDM platforms * Strong understanding of: * Cloud platforms (Azure preferred) * Microsoft 365 ecosystem * Networking fundamentals (LAN/WAN, VPN) Experience with: * Cybersecurity frameworks and tools * Backup and disaster recovery systems * Exposure to telecom or ISP environments is advantageous * Identity management * Zero Trust Competencies * Strong leadership and team management * Problem-solving and decision-making * Service delivery mindset * Ability to manage multiple priorities under pressure * Strong stakeholder engagement across business units * Self-driven and goal setter Key Deliverables (First 6–12 Months) * Stabilised and optimised IT environment * Improved IT support response times and user satisfaction * Strengthened cybersecurity posture * Clean IT asset and vendor management framework * Successful delivery of key IT projects (e.g. office move, system upgrades) Success Metrics * System uptime and availability * Helpdesk resolution times (SLA adherence) * Number of security incidents / vulnerabilities * User satisfaction scores * IT cost control vs budget * Annual security audits Strategic Importance * This role is critical to: * Enabling daily operations across the company * Supporting rapid headcount and infrastructure growth * Protecting the organisation from cyber and operational risk Recruit-It Recruiter