Sales/Marketing - Client Services/Sales Support Eastern Cape FULL TIME Job Summary This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations. Key Responsibilities Team & Operations Management * Lead and manage a team of technicians responsible for installations and technical support. * Oversee daily scheduling of installations and service tasks. * Allocate workloads effectively and ensure team members understand their responsibilities. * Maintain and manage the monthly standby roster and ensure effective after-hours support. * Provide coaching and set performance goals in alignment with company objectives. * Monitor team performance using KPI metrics and foster a culture of continuous improvement. * Organise and facilitate technical training on new systems or product updates. Customer Service * Resolve customer issues effectively and escalate where appropriate. * Recommend system upgrades or replacements based on site assessments or service challenges. * Ensure consistent, high-quality service delivery across all technical support functions. * Maintain accurate service records, documentation, and customer files. * Facilitate post-installation training sessions for customers when needed. * Continuously monitor and improve customer satisfaction levels. Skills & Qualifications * Minimum: Grade 12 (Matric) * Advantageous: Previous experience in a managerial or supervisory role * Basic networking knowledge * Proficiency in Microsoft Office * Experience with Yeastar, Samsung, or Panasonic PABX systems * Basic understanding of Mikrotik (advantageous) * Hikvision certification (advantageous) * Strong technical knowledge and ability to conduct on-site surveys and build complete site solutions * Willingness to travel and work flexible hours as required * Valid driver’s license * Bilingual communication skills in English and Afrikaans (advantageous), with clear verbal and written ability Staff Solutions Recruiter