Job Description: Contact Center Coordinator / Executive Assistant Position Overview: We are seeking a dynamic and adaptable professional to serve as a Contact Center Coordinator and Executive Assistant to two Directors within a growing and evolving organization. This individual will play a key role in facilitating daily operations within the contact center while also providing executive-level support across multiple departments. The ideal candidate will be proactive, adaptable, and comfortable managing a variety of responsibilities, from coordinating administrative tasks to supporting the Directors with travel arrangements, scheduling, and ad-hoc projects. Key Responsibilities: 1. Contact Center Coordination & Administration: * Support day-to-day contact center operations by assisting with administrative tasks, including team scheduling, resource allocation, and workflow coordination. * Assist with recruitment activities, including posting job descriptions, screening candidates, and supporting onboarding processes. * Help to create, curate, and update internal communication materials for the team. 2. Executive Support: * Manage and coordinate complex calendars for two Directors, ensuring efficient use of time and seamless scheduling. * Facilitate quarterly travel arrangements, including booking flights, hotels, and ground transportation. * Assist with the preparation of materials for meetings, presentations, and other executive communications. * Handle confidential information with discretion and maintain professionalism in all interactions. 3. Communication & Content Creation: * Develop and refine communication materials, including emails, reports, presentations (especially PowerPoint), and other documentation. * Ensure messaging is clear, concise, and professional across various mediums. * Be a liaison between the Directors and other departments, ensuring effective communication and follow-through. 4. Adaptability & Project Management: * Take ownership of ad-hoc projects that may arise as part of the organization’s ongoing growth and transition. * Flexibly shift between departmental needs as required and handle tasks that may not fall into clearly defined categories. * Manage multiple priorities simultaneously without compromising quality or attention to detail. 5. Support for Organizational Growth:…