Verification Officer

In brief

**Overview** This role is for a Verification Officer at Mango5. The position involves verifying merchant bank details, financial information, contracts, and compliance documents against supporting records, identifying and correcting inconsistencies, and managing related queries and documentation. The working hours are Monday to Friday, from 08:00 to 17:00. The remuneration package includes a basic salary, attendance incentives, and commission. Benefits, available after three months of employment, consist of medical insurance, emergency assistance, and access to an LMS for continuous learning and growth. **What you will do** * Verify merchant bank details, financial information, contracts and compliance documents against approved supporting records. * Identify and correct inaccurate, incomplete, or inconsistent information. * Contact merchants to obtain outstanding information and supporting documentation. * Capture and upload documents and information accurately across relevant systems. * Review and validate system-generated flags against source documentation. * Complete verification checklists and prepare records for Finance sign-off. * Resolve assigned exceptions, conduct spot audits, and follow up on outstanding queries. * Handle merchant and customer queries via email and telephone professionally. * Maintain accurate records, activity logs, and case notes. * Escalate discrepancies, suspected fraud, and data security concerns appropriately. * Consistently meet daily productivity and quality targets while adhering to confidentiality and POPIA requirements. **Requirements (from the original advert)** * Matric (Grade 12). * 1-2 years of experience in finance administration, accounts, compliance, document verification, or a similar administrative role – preferred. * Experience handling confidential financial information and verifying information across multiple systems. * Knowledge of financial documentation and reconciliation processes. * Experience with Xero, CRM systems, or merchant support – advantageous. * Good computer literacy, particularly Microsoft Excel and Outlook. * Strong written and verbal English communication skills. * Excellent attention to detail and numerical accuracy. * Strong organizational skills and ability to manage deadlines and daily targets. * High levels of integrity and the ability to handle confidential information responsibly. * Clear criminal record. * ITC Credit Clear. **Who should apply** An ideal candidate for the Verification Officer role possesses a Matric (Grade 12) certificate and preferably has 1-2 years of experience in finance administration, accounts, compliance, or document verification. They should have proven experience handling confidential financial information across multiple systems and knowledge of financial documentation and reconciliation processes. Strong computer literacy, especially in Microsoft Excel and Outlook, along with excellent written and verbal English communication skills, is crucial. The candidate must demonstrate exceptional attention to detail, numerical accuracy, strong organizational skills, and the ability to manage deadlines and meet daily targets. High levels of integrity, the capacity to handle confidential information responsibly, a clear criminal record, and clear ITC credit are also required. Experience with Xero, CRM systems, or merchant support would be an advantage. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/verification-officer-mango5 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Microsoft Excel
• Xero

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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