Sales Quality & Process Coordinator | Fully Remote | East & Southern Africa

In brief

**Overview** This is an explanation of the role of Sales Quality & Process Coordinator at African Safari Group. The position is fully remote and focuses on operations within East & Southern Africa, primarily aimed at enhancing sales quality, optimising sales processes, and supporting consultant development within the luxury safari market. **What you will do** * **Sales Quality & Call Analysis** * Listen to and evaluate consultant sales calls to assess sales techniques, client engagement and overall quality. * Identify opportunities to improve rapport building, questioning techniques, client needs analysis and closing techniques. * Provide constructive, practical feedback to consultants and identify areas requiring additional coaching. * Develop and maintain call quality standards and sales evaluation criteria. * Work alongside the Sales Managers to identify recurring performance gaps. * **Sales Process & Performance Improvement** * Evaluate the full sales journey, from initial enquiry through to provisional booking and confirmed sale. * Ensure consultants are following the correct sales processes and procedures. * Identify inefficiencies, bottlenecks and missed opportunities within the sales process. * Review how consultants manage enquiries, follow-ups, quotations and client communication. * Recommend improvements to increase conversion rates and improve the overall client experience. * **Lost Lead & Conversion Analysis** * Investigate lost leads and identify the reasons behind unsuccessful conversions. * Analyse CRM data, consultant activity and client communication to establish where potential sales opportunities were lost. * Identify trends relating to pricing, response times, product knowledge, client engagement and follow-up practices. * Provide actionable insights to Sales Managers to improve team conversion rates. * **Itinerary & Sales Quality Reviews** * Review newly created consultant itineraries to ensure accuracy, quality and adherence to company standards. * Assist with reviewing invoices and quotations where required. * Identify errors, inconsistencies and opportunities to improve the quality of proposals presented to clients. * Ensure consultants are presenting itineraries that meet the expectations of the luxury safari market. * **Consultant Development & Coaching** * Assist with call training and ongoing sales development. * Identify consultants who require additional support and recommend targeted training. * Help develop call scripts, sales guidelines, quality checklists and best-practice resources. * Share successful sales techniques and examples with the wider sales team. * Work closely with the Sales Managers to improve consultant confidence, sales ability and consistency. * **Reporting & Analysis** * Compile regular reports on call quality, sales processes, lost leads and recurring performance trends. * Analyse CRM and communication data to identify areas of improvement. * Present findings and recommendations to the Sales Managers. * Track whether implemented process improvements are delivering measurable results. **Requirements (from the original advert)** * **Industry Experience – Non-negotiable** * Previous experience within the safari, luxury travel or African tourism industry. * A strong understanding of the African safari product, including lodges, destinations, safari experiences and travel itineraries. * Previous experience working directly with the sales process within a safari operator, luxury tour operator or relevant travel business. * Understanding of how luxury safari enquiries are managed, quoted, converted and booked. * Experience working with high-end international clients. * **Sales Experience** * Proven understanding of consultative sales and the full sales lifecycle. * Experience with client relationship management, lead management and sales conversion. * Strong understanding of sales techniques, objection handling, follow-up strategies and closing. * Ability to identify weaknesses in a sales conversation and provide meaningful feedback. * **Additional Skills** * Strong analytical skills with the ability to interpret sales data and identify trends. * Excellent verbal and written communication skills. * Strong attention to detail. * Confident in providing feedback and challenging existing processes where necessary. * Comfortable working with CRM systems and analysing client communication records. * Highly organised with the ability to manage multiple priorities independently. * Proactive, solutions-driven and commercially minded. **Who should apply** The ideal candidate should have non-negotiable previous experience in the safari, luxury travel, or African tourism industry, specifically with a strong understanding of African safari products and how luxury safari enquiries are managed for high-end international clients. Applicants must possess a proven understanding of consultative sales and the full sales lifecycle, including client relationship management, lead management, and conversion. Required skills include strong analytical abilities, excellent verbal and written communication, meticulous attention to detail, and confidence in providing feedback and challenging processes. The candidate must be comfortable with CRM systems and be highly organised, proactive, solutions-driven, and commercially minded. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/sales-quality-process-coordinator-fully-remote-east-southern-africa-african-safari-group Source: myjobmag

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